Bag System
Bag Labels and Bag Tracking
The **Bag System** is an amazing tool that facilitates packaging, delivery organization, notifications for your customers, as well as tracking which customers are returning your bag. This system also comes with packing slip labels that help you package your meals into customers bag more efficiently and with less errors.Some readersPackaging & Fulfillment with the Bag System
The Bag System a feature in the Base Plan is an amazing tool that facilitates packaging, delivery organization, notifications for your customers, as well as tracking which customers are returning your bag. But with so many features how do you keep track of everything. How do I know what meals go into which bag to which customer and where it's going? A very-very important question we're asked quite often. The first step is to go to your Fulfillment Report from there you canFew readersCharging Bag Fees & Refunds
Need to manage which bags customers are getting and how much they're being charged for them? This bag fee will be charged separately from the delivery fee. Go to Delivery Settings > Bag Types and click Add New or the ID# of an existing bag you need to manage. Name - this is what the customer will see they are being charged for on their invoice. (eg Bag Fee) Max Meals on Bag - if a customer purchases multiple meals for one delivery date, after each interval of this numbFew readersDifferentiating Pickup and Delivery Bags
The Bag System a feature in the Base Plan is an amazing tool that facilitates packaging, delivery organization, notifications for your customers, as well as tracking which customers are returning your bag. But with so many features how do you keep track of everything. How do I know where each bag needs to be delivered and to whom it belongs to. A very-very important question we're asked quite often. The first step is to go to your Fulfillment Report from there you can go tFew readers
Kitchen Settings
Macros
The macro-nutritional system is applied to ingredients, sub-recipes, and meal recipes, and gives your customer data and information so they can accurately choose meals based on their diet requirements. Additionally, the Container Labels automatically print macro-nutritional information per meal based on ingredients and data you input when building a recipe.Some readersMeal Category
A meal category is divided into two segments a 'Type' and a 'Diet'. An example of a type of meal would be Breakfast, Entree, Snacks, etc... whereas a diet category example would be Keto, Paleo, Low Carb, etc... To start go to the Admin Dashboard > Kitchen Settings > Meal Categories and click add new or the ID of an existing category to edit. Enter the name of the category you are creating, then select the group ID of this category, either Type or Diet. Then select the backgFew readersIngredient, Allergen, & Dislike Categories
For organization and classification purposes, when you create your Ingredients and Sub-Recipes, you will be able to tag with an **Ingredient Category** and as many **Allergens** and **Dislikes** as relevant.Few readersCreate portion sizes for meal recipes
Running a kitchen comes with a lot of customizations; some customers want chicken and some steak and some customers want small portions while others want large portions.Few readersHow to create a refund reason
With Sprwt you can refund meals to a digital wallet. As great as a feature that may be, its also important to know why your meals are being refunded. To get started go to kitchen settings > refund reasons and add the reasons for a refund for your POS and Retail operations. How to create a refund reasonFew readersUnits
In Kitchen Settings > Units, you can set the possible units you might use to measure your ingredients when building recipes. How to Create a Unit of MeasureFew readersHow do I create a vendor
With Sprwt you can track vendors if you are running a ghost kitchen retail operation. This way you can sell food from a single POS device and track which meal is associated with which ghost kitchen. To get started make sure you have the vendor role toggled on for your admin user role (business settings > user roles) then go to your kitchen settings > vendors > add new. Once you've created your vendors you can go to a meal recipe and add the vendor tag to the recipe. This will allFew readers
HR Tools
How to create an employee schedule and set shifts
With Sprwt HR Tools you can create schedules and shifts for your employees.Few readersHow to create an employee staff member
With Sprwt HR tools you can create employees to put on schedule, manage payroll, time sheets, and more.Few readersHow to create an employee department
With Sprwt HR tools you can create departments that your employees work in. This is needed to create shifts, roles, and employee users.Few readersHow to create a schedule break
With Sprwt's HR Scheduling tools you can create breaks that are paid or unpaid and can be tracked with your system. Note: Several states require breaks to be paid by law after certain hours are worked. Please review this data with an appropriate 3rd party agent before finalizing your scheduling.Few readersWhat is Sprwt Accounting?
Sprwt Accounting is a suite of tools that help you with bookkeeping and accounting processes. With Sprwt's partnership with Plain you will be able to connect your business account(s) and therefore import all your transactions into our platform. From the **transaction** tab you can then categorize all your transaction; both income and expenses. This will automatically generate cash flow reports, profit and loss statements, and give you a better picture as to your businesses financial status.Few readersHow to create an employee role
With Sprwt HR tools you can create roles that your employees work and the department they are in. This is needed to create shifts, manage time sheets and schedules, and create employee users.Few readers
Marketing
How to use the Affiliate System
We are excited to announce the launch of our new affiliate program feature on Sprwt.io! This feature will allow you to create contracts with influencers to help promote your business and referring new users to join and place order.Some readersHow can I track conversion metrics on Sprwt for my Facebook, Instagram or Google Ads
Are you interested in running Facebook & Instagram Ads or Google Ads? Curious on how you can track conversions, purchase values, new registrations. With all the recent updates we've made this process as easy as possible.Few readersWhat are the advanced analytics?
Running some ad campaigns and want to track different conversions? This analytics add-on generates data-layer information so your ad campaigns can understand conversion metrics, purchase values, registration triggers, and more.Few readersBlog
Blogging can be a useful tool for improving a website's search engine optimization (SEO). SEO is the process of optimizing a website to rank higher in search engine results and attract more relevant traffic. Blogging copywriting services can help businesses and individuals create written content that is optimized for search engines. This can include keyword research to identify the most relevant and popular terms to include in the content, as well as writing in a way that is clear and easy to uFew readersHow to create a list or group for Email marketing
With Sprwt you can create custom lists and groups for your email marketing campaigns. To get started you need to setup your email marketing plan. Good news, its free for the first 150 emails. Once you've created your account, go to marketing > email > lists and create a new list. You can then add customers manually or import. You can now use this list to target specific customers for campaigns.Few readersHow to enable or turn off Sprwt Popup Forms
With Sprwt, you can enable popup forms if you are using the Email marketing and SMS marketing system to generate lead lists and build your funnel. To get started, sign up for Email marketing under the billing page. It's free for the first 150 emails!Few readers
Extras
Selling Extras and Addons
Selling merchandise, such as snacks, drinks, coaching courses, or merchandise has never been easier with Sprwt. With the extras ordering system you can upsell and cross-sell easily to increase your checkout revenue.Few readersDisplay and Cross-Sell Extras
You control if and how to cross-sell during checkout.Few readersExtras Reports
The report for your 3rd-party items is found by going to Admin Dashboard > Fulfillment Reports > Extras Report. There, you'll see a list of each Extra product that has been purchased for the pickup/delivery date. The report will also tell you how many of each item was purchased, and provide clickable Order numbers to see the invoice each item is associated with.Few readers
Subscriptions
What's the difference between pausing, cancelling, and skipping a delivery.
With Sprwt both you and your customers have several options to control and manage the status of a subscription, renewal periods, and more. There are three fundamental functions: Pause and reactivate a subscription Skip a delivery Cancel a subscription In scenarios #1 and #2; pausing a subscription and skipping a delivery date. The subscription status is still set to active. When a customer cancels a subscription the subscription will NOT be active. If a customeSome readersView & Manage Customer subscriptions
Who's on a Subscription and how many meals do they need today? Have no fear, we've got some answers for you. To see active subscriptions for a particular date, go to Fulfillment Reports > Subscriptions Report. For each active subscription, you will see: Subscription ID#, which you can click to see the customer's Subscriptions page and detailed settings. Subscription Plan name. Customer information, including name, email, and phone number. Subscription Group name. HFew readersHow do I pause a subscription
With Sprwt, you can set a subscription renewal to pause. What this means is all future billing renewals will stop until you re-activate the plan. This will not cancel or refund any meals that have already been paid for. To pause a subscription as an admin go to admin > subscription > click on client subscription ID > pause plan To pause a subscription as an customer, tell your customer to go to profile > my subscription > pause plan As an admin you can change your pauFew readersCancel a Subscription
A customer calls you and tells you they're moving, need something else, whatever the case they have cancelled. So how do you cancel a subscription on Sprwt. First, navigate to the customer’s Subscription page by going to Admin Dashboard > Subscriptions > Click On the ID #. You can search for a customer by typing his/her name in the search bar in the top-right corner. Click Cancel Auto Renew. Select days you want to cancel: Select all remaining days in the customers’Few readersSubscription Billing/Renewal
In this article, “Subscription” refers to the subscriptions created in Admin Dashboard > Kitchen Settings > Weekly Subscription. “subscription” refers to the subscriptions customers have purchased, as viewed in the Admin Dashboard > Subscriptions > Click on the ID#. “Renewal Day” refers to the day of the week specified in the Subscription as Renewal Day or, if manually changed, in the subscription as Day to Renew. Manually change the specific dateFew readersCan I create a recurring coupon for subscriptions or change the renewing price of a subscription for an individual customer
The million dollar question - can I create a coupon that recurs every renewal. The simple answer is no. However, that doesn't mean you can't give a customer a recurring discounted rate for their subscription renewal.Few readersWhy can't my customers select any meals on a subscription
This is the most common question we are asked and we pin-pointed the answer to 3 Error Categories. We recommend you go through these 5 potential scenarios to see if you can fix the matter on your own. However, if you need any help, feel free to send an email to our support team. Menu and Meal Recipe Errors Did you set a menu for that date? a. Go to Kitchen > Menu and set a menu  randomly select meals for them. These meals are randomly selected based on the customers' diet preferences, subscription group category limitations, and subscription meal category limitations. Auto-selecting meals can ONLY be done when the delivery date is closed. You are able to auto-select meals in 3 ways. On the dashboard, Once meal selections onFew readersSkip a Subscription Pickup/Delivery
You can only skip or cancel dates that are within the current billing period. In our system, when you skip a date in a customer's subscription, they are still paying for the meals they would have received at the same time, but their billing period will be extended - the customer will get an extra day, on which they will receive the meals they had previously paid for, and the next time their plan renews is pushed back. There are no refunds associated with skipping. Go to the customer's sFew readers
Stripe & Billing
How to view payouts to your bank
For you to receive funds, Stripe (or your platform) makes payouts to your bank account. Payout availability can vary based on the country you’re operating in. In most cases, when you start processing live payments from your customers with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. The first payout may take longer for a number of reasons, including your country or being in a high-risk industry. Processing subsequent payouts then hapFew readersHow to view your Stripe Balance on Sprwt
Want to view your previous payouts from Sprwt to your Bank account. To get started please make sure you've connected your Stripe Express account. Go to Admin Dashboard > Stripe > Balance On this page you can view future balances, previously paid balances, and more information regarding your payouts with Stripe. How to view your Stripe Balance on SprwtFew readersHow to refund an order back to the customer credit card
With Stripe you are able to refund the amount a customer pays back to their bank. You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account. To refund an order to the digital balance is completely free and does not incur any banking feesFew readersHow to connect Stripe Account
After you've created your Stripe Account you will be able to link it to your Sprwt website. Please Note: Once you connect your stripe account, transactions on the site are live and you will not be able to use a test card. To get started go to your Admin Dashboard > Business Settings > Kitchen Location and then click on the location you want to link to your stripe account. In the top right corner click on Connect Stripe. You will then be prompt with a page to select your Stripe account toFew readersHow to view a Stripe Payment on Sprwt
With Sprwt you are able to view multiple details about every transaction and payout that occurs on your platform. To get started please make sure you have connected your Stripe Express account to Sprwt. Go to Admin Dashboard > Stripe > Payments > Click on Payment ID On this page you can view the payment information and manage refunds to the digital wallet and back to the customer's credit card. How to view a Stripe Payment on SprwtFew readers
POS
How to create and edit a POS Device and POS Ordering Modules
With Sprwt POS you can customize what ordering options are available on the POS device in your retail store.Few readersHow to use barcode system
Barcode System - How to Use Overview The Barcode System allows you to assign barcodes to your meals for use with barcode scanners, printed labels, and checkout search. Each meal gets a unique barcode that can be auto-generated or manually entered. Requirements POS Module must be active on your account. The barcode field will not appear on the meal edit page without it Setting Up Barcodes Auto-Generated Barcodes When you create or save a meal and leave the barcode field emptyFew readers
User Management & Contact
Refunding a Customer (in-depth)
A customer doesn't want their meals this week, something was charged or refunded incorrectly, you made changes that create a price difference, or wanted to spoil a favorite customer... What now? A customer's balance in their Digital Wallet is store credit they can use to make purchases on your site, by clicking the Use Balance? checkbox when checking out. Any Refund button, whether from the Subscriptions pages or the Customer Orders invoices will refund the amount to the digitaSome readersHow to charge a customer a custom amount with the checkout as
In Sprwt you can use the checkout as feature to place orders for customers from your meal prep menu, catering menu, by the pound menu, custom meals menu etc.... But what happens if you need to charge them something that's not on your menu? Well we have a solution for that to. You can click the calculator icon in the bottom left corner (see image below) and then charge a custom amount. Then complete the checkout as you would normally with the checkout as system. , can drastically help your customers understand how your business works, how to manage your website, know your refund policies, and more. To create or edit a FAQ go to Admin Dashboard > Business Settings > Pages and select Page ID 1 to sFew readersHow to create a new page
Looking to create a new landing page or informational page to your site. With Sprwt CMS you can create as many pages as you need. To start go to business settings > pages > add new and enter a Title for the page as well as the URL slug that will be used on your site. For example, you may create a page to provide information about your ingredients and recipes. The title of the page will be Recipes and the URL Slug will be Recipes the final domain for this page will be _**sprwtFew readersHow to Delete a Page
Created a Sprwt CMS Page and no longer need it? To delete a page is a simple as a few clicks. To get started go to business settings > pages and click on the ID of the page you want to delete. In the top left corner click on Settings and then click on the red button that says Delete. A popup will ask if you are sure, once you confirm your page will be deleted. How to Delete a PageFew readers
Dashboard and Reports
Business Intelligence and Sales Reports
How much revenue did I generate? What do I owe the IRS? Which meals are my customers in-love with and what do they hate? With Sprwt you have access to over 16 different Business Intelligent Reports that can help you understand your taxes, order metrics, revenue, profit margins, and more. Sales > Sales See how much revenue you made, your overall tax expenses, delivery fees, refunds, coupons, and several other key metrics you want to know about. Sales > Pickup See the checFeaturedMeal Labels, Packing Slips, Bag Labels, and more labels!
As part of our fulfillment reports, Sprwt automatically generates a label when an order is placed on your site. Our system has several meal label types for your meal prep orders, retail orders, wholesale orders, grab and go orders, catering orders. It also includes delivery and fulfillment labels such as packing slips, invoices, bag labels with QR codes, and more.Few readersOpening and Closing Dates on Dashboad
Aside from the information display, your dashboard also has some important functions for you to control your store open and closed delivery/pickup dates. Meal Selection: Opening & Closing Meal Selections If meal selections for a given date are open (green circle on the calendar), customers are able to place new orders for that date, and/or select the meals they will receive for their subscription on that date. Meal selections are automatically closed (yellow circle on the caFew readersDelivery and Pickup Reports
A bunch of orders came in, I just made a mess in the kitchen, put everything away but now what? With the Sprwt system, you can easily create routes for your delivery drivers with just a few clicks. Go to Fulfillment Reports > Delivery Report and/or Pick-up Report. On your Delivery Report, you'll see one section for each Delivery Route & Method that you've created in Delivery Settings. Each order will have been placed in its appropriate report according to the zip code it belongs to, and theFew readersSprwt Dashboard: Meal Selection/Production
Welcome to Sprwt, you now have access to a dashboard that works with you to help you grow. "But what do all these numbers mean and what do I do?" Sprwt is a real-time automated system that communicates what you need to do for a given date right on your dashboard. On the right-hand side, you'll see a calendar, with a circle on each pickup/delivery date, meaning a customer can place an order for that date. The selected date will have a blue circle, and the numbers on your dashboard will tellFew readersDifferentiating the Cooking Reports
Once orders are placed, Sprwt will automatically generate multiple cooking reports such as the ingredients shopping list, cooking report, meals report, sub-recipe report, and other order reports for by the pound, custom meal builder, catering orders, and retail orders.Few readersHow do I create a supplier
With Sprwt you can track suppliers for purchasing your ingredients to make your shopping lists more precise and organized. To get started make sure you have the supplier role toggled on for your admin user role (business settings > user roles) then go to your kitchen settings > suppliers > add new. Once you've created your suppliers you can go to an ingredient and add the appropriate supplier tag. When you go to your inventory shopping lists you and export the file you can soFew readersHow do I edit my Cancel/Pause Funnel Options
With Sprwt you can ask customers to answer why they are canceling or pausing a subscription and learn from the feedback. To activate or disable this modal go to business settings > configuration > order:subscription and enable the funnel popup. To edit the funnel go to kitchen settings > Cancel/Pause Funnel > Add New https://storage.crisp.chat/users/helpdesk/website/4b960327e06b9c00/6394234f-3f78-49a9-8433-71059b_1kmjhpk.pngFew readersWhat is the Menu Breakdown Report
How to Use the Menu Breakdown Report The Menu Breakdown Report gives you a complete cost analysis of every meal on your menu. It breaks down each meal into its individual ingredients, showing you exactly what each meal costs to produce — including ingredient costs, labor, and production expenses. This is essential for understanding your margins and pricing your meals profitably. Accessing the Report Navigate to Reports from the admin sidebar Click on Meals Breakdown ReportFew readers