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Reports

Why do the per-rate tax tiles not add up exactly to Total tax?

**Total tax** is the sum of the tax amount stored on each order. The per-rate tiles are rebuilt from the individual order...

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Why do the sparklines on Order Metrics sometimes look flat or show only two points?

Sparklines plot one point per day that had activity. If the period has no data at all, a flat line between the...

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Why does "Commission unpaid" in the affiliate header differ from the "Amount Unpaid" card?

**Commission unpaid** in the header is the affiliate's **all-time** unpaid balance – it ignores the Begin/End dates (the hint under it says...

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Why does a bag not get a label or packing slip?

A bag label is only generated when the bag contains at least one item (meal, by-the-pound, custom or extra) for the date....

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Payments & Billing

Why do the Stripe pages send me back to the admin home page (or why is the Stripe menu almost empty)?

Every Stripe page checks a few conditions before it loads and quietly redirects if one fails: 1. **Your role lacks the permission**...

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Admin Dashboard

Why does /admin send me to the Catering dashboard, the KDS or the Products dashboard instead of the Meal Prep Dashboard?

The Meal Prep Dashboard only opens when at least one meal-prep style module is enabled on your account: **Meals by Unit (à...

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Why does a delivery date show on the dashboard for a weekday my kitchen does not fulfil?

The admin side deliberately includes dates outside the kitchen's enabled weekdays **when they already have orders** — for example dates ordered before...

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Kitchen

Why does a "Category Meals Missing" pop-up appear when I open Meal Recipes?

That warning appears when your account has no meal categories yet. Sprwt strongly recommends creating a few category *types* (Entrees, Breakfast, etc.)...

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Delivery

Why does a "States Missing" or "Fulfillment Days Missing" pop-up appear when I click Add new?

- **States Missing** (pickup locations): you have not created any state yet. Click **Create a state**, add one, then return. - **Fulfillment...

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Marketing

Why does a card still say Inactive after I entered my keys?

Check the following, in order: 1. **All required fields are filled.** The badge only turns Active when every required setting has a...

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Why does a Daily recurring campaign fail with "No scheduling found"?

In the current version only **Weekly** and **Monthly** schedules are supported end to end. The **Daily** option is shown in the Repeat...

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Customer Dashboard

Why does a coupon that worked yesterday say "no longer valid" or "no longer available" today?

"No longer valid" means the coupon's expiration date has passed since you last used it; "no longer available" means it's hit its...

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Subscriptions

Why does a customer get "Unable to cancel the subscription because the reason isn't available, please try again!"?

The reason step is enabled (*Show Subscription Cancel Reasons* / *Show Subscription Pause Reasons* = Yes) but the request arrived without a...

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Why does a customer get "You are trying to create a subscription on a date you already have an active plan" or a warning popup when buying a plan?

A customer can only have one subscription covering a given period. If they try to buy a plan whose start date is...

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Why does a member get "You can only select meals included!" or "Module not available!" when adding meals?

Both messages come from the manager-pays restrictions: - **You can only select meals included!** — the manager pays, the member may select...

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Settings & Configuration

Why does a dropdown look different for me than for a colleague (e.g. Modifiers Settings shows more options)?

A few dropdowns have plan-dependent options. **Modifiers Settings** lists *Recipe Swaps* and *Notes & Recipe Swaps* only on the Base, Pro and...

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Website

Why does a form submission fail with "All mandatory fields should not be empty" or "All fields are empty"?

The form is validated when submitted: every field marked **Mandatory** must have a value, otherwise the visitor sees **"All mandatory fields should...

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Pos

Why does a kitchen POS report say I don't have access even though I can use the POS terminal?

The six kitchen and prep reports (**POS Shopping List**, **POS Shopping List By Supplier**, **POS Meals Report**, **POS Cooking Report**, **POS Sub-Recipe...

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Retail

Why does a location not appear on the customer Grab&Go page?

The Grab&Go page only lists locations of the active kitchen that are **active** and flagged **Is a Grab&Go ?** (the **Is a...

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Catering & Proposals

Why does a meal I removed from today's catering menu still show up in a report?

Catering reports are built from **checkouts already placed**, not from the current menu selection — removing a meal from the Catering Menu...

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