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Catering & Proposals

Why is the Selected Meals section missing from my template?

The **Selected Meals** section (and the **Select Meals** button) only appears when **Show Meals in Events** is switched on under **Catering >...

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Users

Why is the Send Message button greyed out on a customer's profile?

Either you have no SMS numbers configured at all, or this specific customer has no phone number on file — both conditions...

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Reports

Why is the Sub-Recipe Report empty when the Cooking Report has meals?

The report only lists items flagged as sub-recipes **that have component ingredients** and that are used by the recipes ordered in that...

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Why is the Total Catering Sales or Total Retail Sales section missing from Order Metrics?

Those sections only render when the corresponding modules are active: **Total Catering Sales** needs the Catering module; **Total Retail Sales** needs the...

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Why is there no Excel button or pagination on the Lifetime Subscriptions Report?

In the current version the export/pagination toolbar on the Lifetime report is not wired to its table (a long-standing selector mismatch in...

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Why was I sent back to the dashboard when opening a report?

Two causes: your user role lacks that report's permission (Reports group in User Roles) – the report is then hidden from the...

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Delivery

Why is the Tax Calculation System dropdown missing from my state form?

It only renders when **Client Config > Business: Cart > Enable Custom Tax Calculation Systems** is **Yes** for the kitchen you are...

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Why is the tax on a delivery order different from the state's Tax %?

Check the zip code's **Tax (%)** on the Delivery Rates list – any value other than `-1` overrides the state rate (the...

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Hr Tools

Why is the Timesheets table empty or showing an error while the page itself loads?

The Timesheets page opens for accounts with the Human Resources module **or** a Base/Pro/Enterprise plan, but the data tables and timecard actions...

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Admin Dashboard

Why is there a "Connect Stripe" button on my kitchen location page?

When Stripe is your payment gateway and the kitchen (or, for single-kitchen accounts, the whole account) does not yet have **live** Stripe...

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Payments & Billing

Why is there no Refund button on a payment?

The **Refund** button is only shown when the payment is linked to a Sprwt order (**Internal Checkout** panel present) *and* that order...

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Why was I charged more than the credit amount I selected?

Both the SMS Wallet and the AI Wallet apply a **3.5% processing fee at checkout** on a manual purchase, stated on the...

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Settings & Configuration

Why isn't a subscriber getting the "meals to choose" reminder email?

This reminder only goes out for delivery dates where the subscriber genuinely still has unpicked meals, and only once per delivery date....

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Sprwt

Why was a checkout with meals $0 or $2

In Sprwt, subscriptions are setup as two independent components. The first is the creation of a plan and the latter is the...

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Customer Dashboard

Why was I asked for an extra verification step (like a bank text/app prompt) after adding a card?

This is 3D Secure — an extra bank-side identity check some businesses have enabled for every new card. If it's on, after...

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Why was I blocked from adding a card with "Invalid" as the only error?

This generic response shows if you're not logged in, or if the business's "Disable Email Validation Security" setting is off (the default)...

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Why was I sent to a "Change your password" page right after logging in, before I could do anything else?

This happens when your password was auto-generated for you rather than chosen by you — for example, a family/account-member login the primary...

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Why was my coupon rejected?

A coupon fails to apply if any of these are true: it's inactive, expired, or has no uses ("remains") left; it's restricted...

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Marketing

Why was I charged more segments than the Compose counter predicted?

The counter estimates segments from the message as typed. At send time shortkeys such as {{customer_name}} or {{customer_address}} are replaced with real...

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Kitchen

Why was I redirected to the Meal Prep Menu (or dashboard) when I opened a menu URL?

The menu controller validates the channel in the URL. You are redirected when the URL names a channel whose module is not...

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