Marketing
Why do I get "We Already have a message scheduled at ..." when confirming?
Sprwt does not allow two group campaigns to be scheduled for exactly the same date and minute. If another broadcast (one-off or...
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Why do I keep getting sent back to the Onboarding page every time I open the admin?
While your account is still in onboarding mode, any admin who is not a super admin or a Sprwt onboarding user is...
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Why do I see a 'Verify your sender email' pop-up when I open the admin dashboard?
This warning appears on the plain `/admin` dashboard whenever the address in **System Email - Email Address From** has not been verified...
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Hr Tools
Accounting
Real Time Ordering
Why do I get "You need to refund the rest with balance!" when cancelling?
Everything that was paid with the card has already been refunded to the card. Any remaining amount (typically the part the customer...
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Why do I see "Invalid Request !" or "Invalid Checkout DD !" when opening an order on the KDS?
The order or its date could not be found — typically because the order was cancelled, refunded or edited from another screen...
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Why do I see "Real Time: Please fill out all your kitchen location information on config to allow deliveries"?
Uber Direct needs a complete pickup address for your kitchen. Under **Client Config > Business: Website**, make sure every one of these...
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Catering & Proposals
Why do I get a 'States Missing' pop-up when I try to add a venue?
Every venue must be assigned a **State**. In some environments, if your account has no states at all, opening the Venues page...
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Why do I need the Pickup Locations permissions to manage venues?
Venues share the same permission keys as pickup locations. To open the Venues list a role needs **List Pickup Locations**, and to...
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Why do I only see two events on a day in the monthly view?
The monthly grid shows at most two items per day (events, venue bookings and tasks combined). When there are more, a **Show...
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Why do I see "You have N Events with Auto Charge Errors" on the dashboard?
This banner appears when one or more proposals scheduled for the day you're viewing had an automatic payment charge fail (e.g. a...
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Kitchen
Why do I get a "Fulfillment Days Missing" popup on the Catering Menu?
The Catering Menu checks whether the selected kitchen location has at least one **Catering fulfilment** weekday ticked. If none is ticked, Sprwt...
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Why do I see "You are out of AI Credits" or "API Error: Not Enough Credits Please Refill"?
Every AI button first checks your **Sprwt AI balance**. If it is below $0.07 the *You are out of AI Credits* pop-up...
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Customer Dashboard
Why do I have separate card lists for different locations/franchises?
If the business operates multiple locations (resellers) that each connect their own Stripe account, your saved cards are grouped and shown per...
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Why do I only see meals I already told you I like, and how do I see everything?
Every module's meal grid filters out meals that match your saved **Allergens** or **Dislikes**, and (if you've turned it on) only shows...
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Settings & Configuration
Why do I keep getting an email about a payment stuck needing 3-D Secure confirmation, day after day?
This is expected: Sprwt deliberately limits that reminder to once per day per stuck order. If you're seeing it daily, the underlying...
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Why do I only see two "Option" slots on the By The Pounds tab - how do I add a third?
This is not something you can change yourself in the current version. The **By Pounds - Items Counts** and **Custom - Items...
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