Customer Dashboard
Why do I see a "Add your Birthday date and receive a Discount code" banner?
This appears when the business runs a birthday reward (a configured dollar amount added to your digital wallet on your birthday) and...
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Why do I see a price-per-meal and a total meals-per-week number while picking my subscription plan?
While you're choosing a Weekly Subscription plan, the page can show a running **price per meal** (your plan's subtotal divided by the...
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Why do I sometimes see a pop-up asking if I want to switch from a subscription meal-selection cart to a fresh order (or the other way)?
This warning is asymmetric between the two pages. On the **Real Time** ordering page, the pop-up shows if your cart already has...
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Why do some meals show a "Premium" or "Custom" tag, and can I filter by them?
**Premium** meals are ones the store has flagged as higher-tier/upcharge items; **Custom** (custom-tag) meals are ones the store has flagged for a...
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Delivery
Support & Account
Subscriptions
Why do I see a red bar saying "Your are currently buying for the member: …" on the subscription pages?
That bar (its wording, typo included, is exactly as it appears in the product) shows up whenever an account manager has members...
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Why do I see only some weekdays (or none) under Allowed Start Days?
Only weekdays that are enabled as **online delivery/pickup days** for the currently selected kitchen location are listed. If no days are enabled...
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Kitchen
Why do I see an upgrade page instead of the Ingredients list?
The Ingredients and Sub-Recipes pages are shown only when your account has a **Seed, Starter, Base, Pro or Enterprise** plan, or one...
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Why do meals I add to the menu not appear in the Select meals window as selected until I reopen it?
The window keeps a local list of the meals on the day and updates it after each add/remove, so the green **+**...
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Reports
Why do I see an upgrade page instead of the Inventory Shopping List, Sub-Recipe or Packaging report?
Those reports require the account to be on a current Sprwt plan (Seed, Starter, Base, Pro or Enterprise) or to have the...
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Why do I see an upgrade page instead of the report?
Taxes, Meals, Packs, Meals by Vendor, Orders Metrics, First Time, Abandoned Carts and Cash Flow are premium reports. If your account is...
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Why do I see the same report names under both 'Meal Prep' and 'Real Time'?
Each report can be run against a different **ordering group**, chosen from the **Meal Prep** or **Real Time** menu group you open...
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Why do the Delivery and Pick-up reports print in black and white?
The print pages for Delivery, Pick-up, Meals By Customer, Subscriptions, Lifetime Subscriptions and JTR Custom Tax are intentionally rendered in greyscale with...
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Sprwt Ai
Catering & Proposals
Why do only some pickup points / routes / venues show up on the Drop-off Report?
Empty groups are hidden — the report only keeps a pickup point, transporter route, or venue if it has at least one...
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Why do some catering reports mix in data from Proposals?
Every catering report that also pulls in Proposals data uses the same shared logic: it pulls meals from **both** the Catering checkout...
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Why do some ingredient lines say "Sub-Recipe" instead of a raw ingredient?
When an ingredient used in a meal recipe is itself made up of other ingredients (a sub-recipe, e.g. "House Vinaigrette"), the Cooking...
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