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Hr Tools

Why does an employee see the wrong role (or "No assigned role") when clocking in?

The clock-in button shows the role saved on the **shift**, not the employee's default role. Edit the shift on the Schedule and...

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Orders

Why does an order show 'Guest Checkout' instead of a customer name?

*Guest Checkout* means the order was placed without a customer account — either by a guest on your website or by staff...

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Why does Checkout As say 'You need to select a payment method!'?

The amount left to pay (after any digital balance) is greater than zero, but you pressed checkout without opening one of the...

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Why does Checkout As say I have errors on the Event Time field?

Catering items require an **Event Time** for their delivery day. If any day in the cart contains catering meals and no event...

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Why does Checkout As show a $0 delivery fee or no delivery step?

The day-by-day delivery/pickup step only appears when the cart has items that go through Sprwt's per-day delivery flow. In the current version,...

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Customer Dashboard

Why does an ordering page have a "How does this work?" video button?

Most ordering module pages (Subscriptions, À la Carte, Grab & Go, Real Time, Catering, Products, Extras, By the Pounds, Custom Meal Builder,...

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Why does it say "Meal Selection Closed" or send me back to the Subscription page instead of letting me pick meals?

Two situations trigger this: (1) the specific delivery date you requested is past its selection cut-off (set on the Cut Off Timer...

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Why does it say "Sorry, but we do not currently deliver to «my zip code»"?

Delivery is only offered where the store has explicitly mapped a zip code (within a matching state) to a delivery route/transporter that...

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Why does it say I need to spend a minimum to use Delivery?

The store can set a **Delivery-only order minimum** ("Cart: Delivery Amount Minimum Value") separate from the general cart minimum. If your delivery-day...

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Why does login say "Wrong credentials, please check if your username and password are correct"?

The email/password combination didn't match a valid account. Every failed attempt against an email that does belong to a real account is...

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Delivery

Why does bulk editing zip codes fail with "Invalid Reseller" or "Invalid Permissions!"?

*Invalid Permissions!* means your role lacks **Edit Zipcodes**. *Invalid Reseller* means the kitchen selected in your admin header could not be validated...

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Why does checkout say "Shippo: No shipping rates available for this address"?

Shippo returned no rates for the parcel/address combination. Common causes: the **Carrier Whitelist** filters out every carrier that serves the address, no...

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Sprwt Ai

Why does buying credits fail with 'Unable to process the charge' or 'Ups! Something is Wrong!'?

Credit purchases are charged to the card on file for your Sprwt subscription through Stripe. *Unable to process the charge* means Sprwt...

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Real Time Ordering

Why does checkout (or the KDS) say "Real Time: Please connect your Real Time Integration to allow for Deliveries"?

The Uber Direct credentials are incomplete. In **Integrations > Uber Direct** fill in all three: **Uber Direct Customer ID**, **Uber Direct Client...

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Accounting

Why does clicking an Accounting page just send me back to the admin home page?

It depends which page and which check fails — the four Accounting pages don't all guard themselves the same way: 1. **Not...

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Users

Why does exporting users say something like "recorded and the platform operator notified" or refuse the download?

The **Excel** export passes through an export guard before it writes the file: it's logged (who, when, how many rows), and for...

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Reports

Why does Meals By Customer show an upgrade page instead of the report?

The report is part of the paid plans. If your account is not on Seed, Starter, Base, Pro or Enterprise (and does...

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Payments & Billing

Why does my Balance page show more than one currency?

The Balance page always shows a block for your store currency, and adds another block for every other currency that Stripe reports...

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Marketing

Why does my campaign show bounces or spam complaints, and what should I do?

**Bounced** means the receiving mail server permanently refused the address (non-existent mailbox, blocked domain). **Spam complaints** are recipients who pressed *Report spam*....

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Why does my CSV import report "lines with errors" even though the rows look fine?

A row is counted as an error when: - the **name** or **contact** cell is empty; - the row has a different...

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