How can we help you?

Website

Why does a module's edit panel say "No customization available!"?

That message means this module has no options you're allowed to change: either the module genuinely has no configurable options, or every...

Few readers

Payments & Billing

Why does a payment show "--" in the User or Checkout column?

Sprwt links a Stripe payment to an order by matching the original charge to the order's stored payment reference, and links the...

Few readers

Subscriptions

Why does a Plan Group not show up on my website even though it is active?

The subscription page only lists groups that are **active** and that contain at least one plan belonging to the **current kitchen location**....

Few readers

Why does a subscription customer have two orders – one for the plan amount and one for $0 (or a couple of dollars)?

Subscription billing is two-part. The **renewal order** is created when the plan renews and carries the plan rate (plus delivery/fees). The **meal-selection...

Few readers

Why does adding a member fail with "User's Email is Required" or "This email is already in use"?

- **User's Email is Required** — **Client Config > Business: General > Is Email Required?** is set to **Yes**, so every member...

Few readers

Customer Dashboard

Why does a pop-up ask if I want extras when I'm reviewing my cart, and what's the scrolling extras banner?

Extras can be offered as an upsell in two independent ways on the Cart review page, each its own Client Config toggle...

Few readers

Why does a pop-up ask me for my delivery address every time I log in?

The business can require a complete delivery address (street, city, state, zip) before you can shop. If that's on, and your address...

Few readers

Settings & Configuration

Why does a popup I already dismissed keep showing up again on a different computer or after clearing my browser data?

Popup dismissal history (when you first saw it, when it was last shown, and any snooze) is remembered only by the specific...

Few readers

Why does a stock alert only fire once even though the meal is still low?

That's by design — once an alert triggers, it's flagged so it won't fire again on every subsequent stock drop while it...

Few readers

Kitchen

Why does a portion size I deactivated still show on an old meal?

Deactivating a portion size on the Portion Sizes page stops it being offered in the meal editor and on new menus, but...

Few readers

Reports

Why does a recipe card say 'No ingredients in this meal — please add ingredients'?

The meal was ordered but its recipe has no ingredients for that portion size, so there is nothing to scale. Open the...

Few readers

Why does a report say 'No data available – Try making a new search'?

Nothing matched the current filters. Check, in order: the **Begin/End** dates (or the date pill) really cover the delivery dates that have...

Few readers

Why does Active Subscriptions on Order Metrics not change when I change the dates, and why has it no comparison badge?

**Active Subscriptions** is a snapshot of right now – the number of subscriptions that are set to auto-renew and are not cancelled...

Few readers

Pos

Why does a report or page redirect me straight back to the dashboard?

Every page in the POS area checks that the right module is turned on and that you hold the right permission before...

Few readers

Delivery

Why does a route on the Sync Report say "No checkouts linked to this route yet"?

Sprwt matches stops to orders by the tracking code it stored at export time. A route shows no linked orders when its...

Few readers

Hr Tools

Why does a shift show "No assigned role" or appear under "No Role" on the calendar?

In **Employees View** each block is labelled with its role, so a shift saved with "No assigned role" shows that text. In...

Few readers

Support & Account

Why does a training track say some steps are hidden?

Each step of a track can depend on a module, a plan or a permission (for example a By The Pounds report...

Few readers

Marketing

Why does adding an affiliate fail with "Invalid User!"?

"Invalid User!" appears when the selected account is already an affiliate (each customer can be an affiliate only once — the dropdown...

Few readers

Catering & Proposals

Why does AI Generate fail with an error about the AI model, token cap or empty content?

Typical messages and fixes: - **Please describe what you want.** — the prompt box was empty. - **AI model ... is not...

Few readers

Sprwt Ai

Why does an AI feature say 'API Error: Not Enough Credits Please Refill'?

This is the server-side balance check: your AI Wallet holds less than **$0.07**, which is the minimum any text generation costs (image...

Few readers