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Subscriptions

Why does the admin "Add Member" dialog say "This member already have a parent" or "Invalid member"?

- **This member already have a parent**: the customer you picked is already linked to another account manager. A customer can only...

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Users

Why does the admin menu look different for different staff members?

The left-hand admin menu builds itself dynamically per user — every link checks the corresponding permission before it's added, so a staff...

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Kitchen

Why does the AI meal generator only show some of my categories?

The generator's two category dropdowns are filtered by **meal category group name**: *What type of categories...* lists only categories whose group is...

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Payments & Billing

Why does the Amount on the Payments list differ from the order total in Sprwt?

The **Amount** column shows the amount *transferred to your connected account* for that payment, not the full amount the customer paid. In...

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Why does the Dashboard page say "Unable to know which stripe account should be redirected to! - Please contact support!"?

This exact message is shown whenever Sprwt could not get a working Stripe login link for the account on your kitchen location...

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Website

Why does the Author picker on a blog post show a last name and email next to the name?

When you open the **Settings** modal on a blog post (Info tab, **Author** field), the dropdown lists each staff user as "First...

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Marketing

Why does the Buy Number page say "You need to choose a number" or show a search error?

"You need to choose a number." appears when you click **Buy Number** without selecting one of the radio buttons under **Available Numbers**...

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Why does the Campaigns (or Dashboard, Flows, Lists, Contacts) page keep sending me to Onboarding or Billing?

Those pages check three things before opening and redirect you if any is missing: 1. **Onboarding not finished** – if your sending...

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Why does the Compose page keep sending me to the Campaign Registration page?

This happens when your business country is in the A2P list (US or Canada) and the campaign registration is not finished yet...

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Why does the coupon page refuse to let me tick certain options or ordering systems together?

Two toggles reshape the form because they conflict: - **Apply Discount to Recurring Subscription Rate** disables the two wallet **Types**, forces **Allow...

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Why does the Earn Rewards page say the rewards program is not available?

The page shows "The rewards program is not currently available." when the Marketing Hub module is not active or **Gamification Rewards Enabled**...

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Catering & Proposals

Why does the Calendar link send me back to the dashboard?

The **Calendar** menu entry is shown when either the Proposals or the Venues module is active, but the calendar page itself requires...

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Delivery

Why does the container page warn that it is inactive but still assigned to bag types?

Deactivating a container does not remove it from bag types that already reference it. The edit page shows *This container type is...

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Reports

Why does the Cooking Report ignore my By The Pounds / Custom Meal orders?

Those sections are only compiled in the **Meal Prep** ordering group. If you opened the report from the **Real Time** group they...

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Why does the Delivery Report show a Delivery Time group of 'No time'?

Orders are grouped by the delivery time slot chosen on the order. Orders without a time slot fall into **Delivery Time: No...

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Why does the Fulfilment Reports menu appear more than once (Meal Prep, Real Time, Catering)?

Sprwt groups orders by ordering type, and the Meal Prep and Real Time groups each get their own repeated **Cooking Reports** and...

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Real Time Ordering

Why does the customer see "Please select a future time window for your order"?

The time they picked is earlier than *now + Order Buffer Time*. The message appears immediately under the time picker and the...

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Retail

Why does the customer's Grab&Go page hide the cart's earlier items when they switch location?

Grab&Go is organised per delivery date, and each date has a single fulfilment (one location, pickup or delivery). If the cart already...

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Hr Tools

Why does the dashboard say "No shifts assigned today!" or "No shifts loaded"?

The clock-in list only shows shifts scheduled for **today** for the logged-in employee at the selected location, excluding shifts already clocked in....

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Admin Dashboard

Why does the dashboard say "You do not have any delivery dates or pickup dates set as active for your <kitchen>"?

This notice appears when Sprwt cannot find a single delivery date that matches the selected kitchen. Almost always it means the kitchen...

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