Settings & Configuration
Why does my footer show two or three 'Sign Up for our Newsletter' buttons?
Each newsletter integration adds its own footer button: the Sprwt Newsletter Popup (requires the Marketing Campaigns module, and only shows when **Newsletter...
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Why does my Marketing Campaign say it's queued but nothing is sending?
The campaign-sending automation skips every queued item for a store whose email-sending setup isn't fully verified yet. If campaign sends aren't going...
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Customer Dashboard
Why does my gift card say "Already Used" or "This giftcard was cancelled"?
Each gift card code can only be redeemed once. "Already Used" means someone (possibly you, on a prior visit) already applied it...
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Why does my saved card not show up at checkout?
The site fetches your saved Stripe cards from the store's connected Stripe account for your specific user record; if you're paying as/for...
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Why does one of my credit subscriptions show a payment-issue warning?
It means the last automatic renewal charge for that recurring credit package failed (for example, an expired or declined card). In the...
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Website
Why does my page show "Page invalid Template" or "Old Format Template"?
This exact wording only appears in the admin's own **Preview** for the page (not to site visitors): it means the page's saved...
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Why does my redirect not fire for a URL?
Check, in order: the rule is **Active**; the path is spelled exactly as visitors type it (for non-regex rules the comparison is...
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Why does my website ask visitors to log in before showing a page?
The setting **Business: General > Need login to access website** is set to **Only Registered Users**. With that option every page (except...
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Marketing
Payments & Billing
Why does opening Balance, Payouts, Payments or Disputes redirect me to the Connect page?
It depends on how your kitchen location is set up: - If the location still uses its **own directly-entered Stripe keys** (never...
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Why does refunding from the Stripe Payments page say "Please select the refund method!" or ask about adjusting the user balance?
- **"Please select the refund method!"** - the **Refund Method** dropdown is empty. Choose **Digital Wallet** or **Stripe** before clicking Refund. Digital...
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Orders
Subscriptions
Why does saving a coupon say "The membership plan set is not valid!"?
The plan chosen in **Limit Per Membership Plan** no longer exists (it was removed from the system after the form was opened)....
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Why does Sprwt warn me that "This group already offers portion choices" when I pick a group for my Custom plan?
Plan groups must stay "pure": all Preset or all Custom. On the subscription page a group with Preset plans shows a portion...
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Kitchen
Hr Tools
Why does saving a timecard say "Employee need to have at least 1 job role!" or "Please provide a valid job role!"?
Timecards need an hourly rate, which comes from the employee's **Roles** list. "Employee need to have at least 1 job role!" means...
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Why does saving fail with "Please enter a pin code!" or "Invalid pin code!"?
- **"Please enter a pin code!"** – an **Access PIN Code** is mandatory when creating a new employee. When editing, you can...
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