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Reports

Why does the Pickup report say "No Pickup or Retail Locations Yet"?

That message appears when your account has no pickup points at all. The report can only group orders by pickup location, so...

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Why does the same customer appear several times in the First Time report?

That happens when the Client Config setting **Business: Cart > Show first time order by ordering modules** is set to **Yes**. In...

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Why does the same meal pack appear on several rows in the Packs report?

Rows are grouped by pack **and** fulfilment location. A pack delivered to two different states/towns, or picked up at two different locations,...

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Pos

Why does the POS say "You still don't have any employees created" or "You still don't have any POS Devices created"?

The employee-login screen checks whether the reseller has at least one active employee record at all, and the device-selection screen checks whether...

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Kitchen

Why does the Production Price in the list differ from the COGS on the form?

The list's **Production Price** is the food COGS **plus labour** (Cost per hour x Time to prepare). For plain ingredients labour is...

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Why does the receipt import say 'Please select a supplier' or reject my file?

The pop-up validates before uploading: you must pick a supplier ("Please select a supplier before importing.") and a file ("Please upload a...

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Why does the Select A Preset Menu dialog show nothing for my preset?

The dialog's module dropdown is pre-set to the channel you are on (Meal Prep, Catering, In-Store, Realtime, POS, Wholesale or Retail) and...

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Why does the Stock field on a new ingredient look different, or why can't I edit stock?

Stock is stored per kitchen location, so the form only offers a plain **Stock** number when a location is selected in the...

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Sprwt Ai

Why does the prompt box say 'Please write a Prompt'?

The inline **Write With Sprwt AI** prompt box only sends a request when it contains text. Type a short instruction (for example...

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Catering & Proposals

Why does the proposal email go to only some of the customers?

In the send modal, **Select which customers** is a multi-select of the customers attached to the proposal; only the ones you highlight...

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Real Time Ordering

Why does the Real Time Menu page keep sending me to a different date?

When you open **Real Time > Real Time Menu** without a date, Sprwt looks for the first open delivery date from today...

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Marketing

Why does the recipient count in the picker say "(N Recipients)" for some groups but not others?

The picker pre-calculates the audience size only for groups that need no extra input. Groups that depend on a value you have...

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Why does the Templates menu item show but the page redirects me to the dashboard?

The menu entry is controlled by the **List Templates** permission, but in the current version the Templates list page itself also requires...

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Retail

Why does the Retail Menu 'Clear Menu' or a removed meal not reduce the location's stock?

Removing meals from a day's menu (individually via the portion selector, or all at once with **Clear Menu**) only deletes the menu...

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Support & Account

Why does the same add-on show a different price on another Sprwt account?

Location add-on prices depend on the account's fee arrangement with Sprwt (whether the account pays Sprwt's per-transaction service fee). In the current...

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Why does the subscription builder create plans that are not for sale?

Plans created by the builder are deliberately **inactive** unless you switch on **Put them on sale straight away** under *Options for the...

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Settings & Configuration

Why does the same delivery-date menu keep getting auto-copied from a day that's weeks old?

The missing-menu automation looks back as far as it needs to — up to about a month — to find the most...

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Website

Why does the Settings window warn that the slugs "Privacy" and "Terms" are reserved?

Your site always serves `/pages/terms` (Terms & Conditions) and `/pages/privacy` (Privacy Policy). If no CMS page has those slugs, Sprwt shows its...

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Subscriptions

Why does the site say "Please clear your cart before switching to a member account"?

A cart can only be switched to a member when it contains **subscription items only** (Weekly Subscription plan or subscription meals). If...

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Customer Dashboard

Why does the store sometimes not let me pick my own subscription meals at all?

Store staff can turn off two toggles on a subscription plan (or Meal Pack) — **"Auto Select Meals?"** and **"Allow Modify Meals?"**...

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