Support & Account
Why does the Go Live checklist say Link Stripe is incomplete when I already connected Stripe?
The **Link Stripe** card is ticked only when the kitchen's Stripe connection has a **live** secret key on file. If it doesn't...
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Why does the menu builder say there are no delivery dates, and what should I do?
Menus are attached to delivery dates, so the menu builder needs at least one upcoming delivery (or catering) date for the selected...
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Reports
Why does the ID column show something like '#123 (CHK-L)'?
When a meal has a **SKU**, the report appends the SKU and a short code for the portion size (for example *CHK-L*...
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Why does the Menu Breakdown show meals nobody ordered, or miss meals that were ordered?
Because it reads the **menu**, not the orders. It lists every meal published on the menu of the selected delivery dates for...
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Why does the Packaging Report show a meal twice with an arrow in the portion name?
That is a swapped variant. When customers replaced an ingredient on some units, the report keeps the standard units in the normal...
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Kitchen
Why does the ingredient list show "--" for category, allergens or dislikes?
"--" is shown in the **Category**, **Allergens** and **Dislikes** columns when the value is empty and either you are viewing **Deleted** items...
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Why does the meal editor say "Invalid Permissions!" or send me back to the admin home page?
Opening a meal for editing (or cloning, or uploading a CSV) requires the **Edit Meals** permission; the list needs **List Meals**. Roles...
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Why does the Meal Prices page not show one of my meals or portion sizes?
The grid lists only **active** meals - restore the meal from Meal Recipes (**Show Inactive Meals > Restore**) and it reappears. Portion...
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Real Time Ordering
Why does the KDS say "PLease try again later! _auth_" when requesting or cancelling a courier?
Sprwt could not obtain an access token from Uber with the stored **Client ID / Secret Key**. Re-check both values in Integrations...
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Why does the KDS say "You cannot refund a checkout that is still unpaid!" or "…that is canceled!"?
You chose a refund method other than **No refund** on an order that has not been paid yet, or that is already...
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Why does the KDS show "You need to login" / "You need to be logged in!" after being open for a while?
Your admin session expired while the board stayed open (kitchen screens often sit idle for hours). Reload the page and sign in...
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Why does the KDS, Real Time Settings or Real Time Menu page send me back to the admin home page?
Those pages redirect to the admin home when any of these is true: - The **Real Time module is not active** on...
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Admin Dashboard
Settings & Configuration
Why does the Labels tab (or Macros tab) not show the settings I expect?
Several rows are gated by modules: - The three **Bags status** rows on the Labels tab need the **Bag Types** module. -...
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Why does the Marketing section contain 'Website', 'Notifications' and 'Newsletter Popup' tabs that are not in this area's list?
The Configuration page regroups a few tabs for convenience: the *Business: Website* tab (SEO keywords, etc.) and the *Notifications* tab are moved...
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Why does the page title say 'Configuration: Global' and how do per-kitchen (location) settings work?
If your account has only one kitchen, the title shows your kitchen name and everything you set applies to it. If you...
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Subscriptions
Why does the list say a subscription was "Paused by system"?
Auto-renewal was switched off automatically rather than by a person. The renewal routine does this when it cannot find any open or...
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Why does the page say "Renewal date cannot be in the past" or ignore the renewal date I typed in the Skip modal?
Every place where an admin can set the next renewal date (the inline **Next Renew Date** editor, **Reactivate**/**Uncancel**, and the **Update next...
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