How can we help you?

Search our guides, or browse by category below.

Articles on: Sprwt Supprt

Why does opening Balance, Payouts, Payments or Disputes redirect me to the Connect page?


It depends on how your kitchen location is set up:

  • If the location still uses its own directly-entered Stripe keys (never started Sprwt's Connect setup), these pages aren't available at all and send you back to the admin home instead - not to Connect.
  • If the location is on Sprwt's Connect setup, the page looks up the Stripe account ID and secret key stored for it (falling back to the main account's values); if either is empty it sends you to Stripe > Connect to finish onboarding.

So seeing the Connect redirect specifically means your location is on Connect but hasn't finished connecting a Stripe account. Common causes: the location was created recently and Connect was never finished; the account was reset with the Agree button on the Connect page (it clears the saved Stripe keys); or you're viewing a different kitchen location than the one that was connected. Click Connect \<location\> on that page and the pages will load once it succeeds.

Where to find it: /admin/stripe/connect