Articles on: Sprwt Supprt
Why does refunding from the Stripe Payments page say "Please select the refund method!" or ask about adjusting the user balance?
- "Please select the refund method!" - the Refund Method dropdown is empty. Choose Digital Wallet or Stripe before clicking Refund. Digital Wallet is only offered when the customer has a Sprwt account and has not already been fully refunded to their wallet.
- "You already refunded to balance. Did you make sure to adjust the user balance?" - the order was previously refunded in full to the customer's wallet. If you now refund to the card, enter the wallet credit to take back in Amount to remove from user balance, otherwise the customer keeps both the wallet credit and the card refund.
- Any red message inside the window after clicking Refund comes from Sprwt's order refund process (for example the amount exceeds what is left to refund); fix the amount and retry.
Where to find it:
/admin/stripe/payments