Articles on: Sprwt Supprt
Why does my Marketing Campaign say it's queued but nothing is sending?
The campaign-sending automation skips every queued item for a store whose email-sending setup isn't fully verified yet. If campaign sends aren't going out at all, check that your email-sending verification (under Marketing Campaigns onboarding) is fully completed, rather than assuming the queue itself is broken.
Where to find it:
admin/marketingcampaigns/campaigns; verification setup at admin/marketingcampaigns/onboarding