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Articles on: Sprwt Supprt

Why does requesting an Uber courier fail?


Common messages and fixes:

  • Real Time: Please connect your Real Time Integration to allow for Deliveries — the Uber Direct Customer ID, Uber Direct Client ID and Uber Direct Secret Key are not all filled in (Integrations > Uber Direct settings).
  • Real Time: Please fill out all your kitchen location information on config to allow deliveries — your business address, city, state, state code, zip code, 2-letter country code, phone and name must all be set in Configuration.
  • You need to cancel first your uber delivery! — an active (non-canceled) courier already exists for that order/date.
  • This checkout /date dont have items to send! — the order has no deliverable items on that date.
  • Invalid Checkout Provided! — the order/date isn't found, the date isn't set as a delivery (shippingMethod must be Delivery), or the shipping state is missing/invalid.
  • An Uber error such as [code] message — usually a bad address or phone number; Uber requires phone numbers in E.164 format, and Sprwt automatically prefixes +1 to bare 10-digit numbers.

Where to find it: /admin/requestuberdeliveries?dd=YYYY-MM-DD