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Real Time Ordering

Who can use the Real Time pages and the KDS? What permissions or modules are needed?

- **Module:** everything in this area requires the purchased **Real Time** module. Without it the pages redirect back to the admin home...

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Payments & Billing

Who can use the Stripe pages? Which permissions do I need to give a staff member?

Access is controlled per page by the **Stripe** permission group in **Users Roles** (`/admin/usersprofiles`): - **Stripe Dashboard** - shows/hides the Dashboard menu...

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Kitchen

Who can view and edit ingredients?

Two role permissions in the **Kitchen** group control this: **List Ingredients** lets a user open the Ingredients and Sub-Recipes lists, and **Edit...

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Who can view and edit menus? Which permission or role do I need?

Two levels apply, and Retail is handled differently from the rest: 1. **Viewing the Meal Prep, Catering, POS, Real Time, In Store...

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Subscriptions

Who can view or edit subscription plans, and why am I sent back to the dashboard when I open the Plans page?

Two role permissions control the Plans area (Users > Roles, group **Kitchen Settings**): - **List Meals Plans** — needed to open the...

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Who is charged at checkout and on renewals for a member's subscription?

It depends on the member's **You pay this member subscription** switch at the time the subscription is created: - **Switch on (manager...

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Pos

Who gets credited for a tip on a POS sale?

By default a tip is credited to whichever employee is signed in and creating the checkout (the cashier). An admin can reassign...

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Sprwt Ai

Who gets notified when AI access is detected, and how often?

Alerts are emails from Sprwt's platform mailer to **[email protected]** (or the address Sprwt configures) plus any extra addresses in the *Extra addresses...

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Website

Who gets notified when someone submits a form?

If the page module's **Send Submitted Data By Email** option is on, Sprwt sends the "new lead" email (template *admin_email_client_new_lead*, containing the...

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Who is the "Author" of a page or post, and does it show on the site?

Every blog post has an **Author** (a staff/admin user, defaulting to whoever creates the post). The **Blog Post Header** module displays the...

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Marketing

Who is automatically excluded from a campaign's audience?

When Sprwt resolves the selected groups into people it skips: - registered customers who are **suspended**; - registered customers and contacts whose...

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Who sets the per-message rate, and can Sprwt add free credit to my wallet?

The per-message rate ("Charged / message") and any complimentary credit are managed by Sprwt staff on the super-admin **SMS Balance** page. There...

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Users

Who is exempt from the mandatory 2FA requirement?

SuperAdmins, users flagged as an Onboarder, and anyone not on the built-in default Admin role — a custom, more limited staff role...

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Catering & Proposals

Who on my team can see or manage catering?

Access is controlled by individual permissions your admin roles are granted (Settings > Roles): **Catering Dashboard** needs the "Catering Dashboard" permission, **Catering...

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Support & Account

Who receives the emails from the Upgrade page, add-on quote requests and go-live requests?

Plan-upgrade requests (**SUBSCRIBE > Submit request**) and add-on **Request Quote** submissions are emailed to Sprwt support ([email protected]) with your user details and,...

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Customer Dashboard

Why am I asked to verify my email address after logging in?

If the business requires email verification (rather than skipping it), a first-time or unverified login is redirected to `/email_validation` before you can...

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Why am I getting "Name Required!", "Phone Required!" or similar errors when I register?

The business has marked that field as mandatory in their registration settings. Every required field (Name, Last Name, Birthdate, Phone, the SMS...

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Settings & Configuration

Why am I not getting any notifications at all?

Check **Client Config, tab Notifications**: 1. **Enable Notifications** must be set to **Yes** — this is the master switch, and it's **off...

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Reports

Why am I sent back to the admin dashboard when I open a sales report?

Two causes: 1. **Missing permission** – your user role lacks the Sales-group permission for that report (for example *Taxes* or *Profit &...

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Delivery

Why am I sent back to the dashboard when I open Deliveries > Deliveries?

The **Deliveries** page (/admin/root) works per kitchen location and requires one to be **selected** in the admin (the location switcher at the...

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