Settings & Configuration
Why am I still being asked to connect a bank account even though I already did?
The **Connect a bank account** popup checks, live, whether a bank account is actually on file every time the page loads —...
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Why are page views tracked but not purchases or conversions?
Page-view tracking works as soon as a code is entered, but e-commerce events (Google Analytics *purchase*, Google Ads *conversion*, Facebook *Purchase*, add-to-cart...
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Why are the Theme: Home, Theme: About and Theme: Contact Us tabs empty or missing?
In the current version those tabs contain no editable rows, so they are not shown. The old theme fields (banner title/subtitle/button, slider...
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Retail
Delivery
Why are "Max meals per time slot" and "Max orders per time slot" hidden?
The **Limit per time slot** fields only appear once **Time Slot Interval** is set to something other than **Any** — with *Any*...
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Why are Grab&Go orders shown in their own table on the Root Deliveries page?
Orders that contain Grab&Go items are separated into the **Grab&Go Orders for ** card above the regular **Orders for ** card so...
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Catering & Proposals
Why are Publish and Send to Client missing in the Proposals View Builder?
Those actions belong to a specific proposal. In template mode the header only offers **Help**, **Back to Templates**, **Preview** (after the first...
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Why are the % Amount and Fixed Amount fields read-only on an existing proposal?
On a **new** proposal anyone with access can set the commission. On an **existing** proposal the two fields become read-only unless the...
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Why are the labels "Cooking Report" and "Sub-Recipe Report" swapped for me in Roles/Permissions but not in the report menu?
This is a real labeling bug in the permission list, not a misunderstanding: the report menu (and each report's own on-page title)...
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Why are the status badges in the Events list different colors?
Each row's status pill uses a fixed color keyed to that status number: New is blue, Sent is yellow, Signed and Approved...
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Reports
Why are some fee lines missing from my Profit And Loss Report, or shown as one "Total Processing Fees" line?
Fee visibility is controlled by a Sprwt-side setting, **Show client fees (PNL Report, Fees Report and Invoice)**: - **None** – the Sprwt/Stripe...
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Why are the numbers on Order Metrics different from Gross Sales for the same dates?
They measure different things: - **Gross Volume** (Order Metrics) sums the **full order total** – products, tax, fees and tips – but...
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Why are the PnL Transaction Summary / Detailed tabs empty?
Those tabs are built only from transactions you have recorded in **Accounting** with a date inside the range and an accounting category...
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Why are the quantities on the Packaging Report per portion instead of totals?
The Packaging Report is meant for the plating line: each block tells the packer how many containers of that portion size to...
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