Users
Settings & Configuration
Subscriptions
Why can't a customer add extra meals during subscription meal selection?
The **Extra Meals** section with **Add extra meal** appears only when all of these are true: **Client Config > Order: Subscription >...
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Why can't a member log in?
If the member was added while **Is Email Required?** was **No**, the account was created with an internal placeholder address (not a...
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Why can't I add meals to a date – there are no Add buttons?
Add/Change buttons only appear on dates whose status is **Open**; skipped and cancelled days show no slots. Every slot may already be...
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Real Time Ordering
Why can't a customer choose delivery for a Real Time order?
Real Time deliveries need a live Uber Direct quote. Delivery is refused (with the reason shown in the cart) when: - Uber...
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Why can't a customer choose pickup for a Real Time order?
No pickup point is enabled for that weekday under **Realtime Pickup Availability**. Edit the pickup point, tick the weekday (only weekdays enabled...
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Retail
Why can't a wholesaler see any dates or meals when trying to purchase stock?
Check, in order: (1) the customer account has the location selected under **Wholesale Settings > Select Wholesale Location** and the location is...
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Why can't I add or activate another retail (or wholesale) location?
Each kitchen has a maximum number of *active* retail and wholesale locations, set in Client Config on the **Retail** tab: **Max Active...
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Pos
Hr Tools
Delivery
Why can't customers select my new pickup location for their order?
The most common cause is **Modules allowed Online**: on a brand-new pickup location every module toggle is off, so any cart item...
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Why can't I add zip codes to my Uber Direct route?
Uber Direct delivers anywhere Uber can reach, so the route does not use zip codes. If you select the Uber Direct route...
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Why can't I choose FedEx as the TAG when creating a route?
In the current version the FedEx option is not offered in the **TAG** dropdown (only In House Delivery, Uber Direct and Shippo)....
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Customer Dashboard
Why can't I add a family member / why does it say "You dont have permissions!"?
This shows if you're logged in as an account member yourself rather than the primary holder — members can never manage other...
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Why can't I check out my catering order — it says I need an event time?
Any cart with a Catering or Venue line item must have an **Event Start Time** set, and — if the store shows...
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Why can't I disable 2FA / why am I being forced to set it up?
In the current version this restriction is tied to one specific staff-account type on the business, rather than every staff/admin login generically...
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