Sprwt Feeback & Changelog Help Center

How can we help you?

Search our guides, or browse by category below.

Back Articles on: Sprwt Supprt

Users

If a customer/staff account has no Global User Role set, what can they access in the admin panel?

"No Admin rights." With no Global User Role and no per-location role set at any kitchen, the account has no admin permissions...

If I remove more digital balance than a customer actually has, does their balance go negative?

Yes. The Edit Balance "Remove balance" action doesn't check the customer's current balance before subtracting — if you take out more than...

Retail

If a production day auto-finishes instead of being finished manually, do wholesalers still get their purchased stock?

Not automatically. There are two different ways a delivery date becomes "Finished": 1. **Manual Finish** - an admin clicks **Finish** for that...

Hr Tools

If a shift is scheduled with a job role the employee isn't assigned to, what hourly rate is used to pay them?

When building the **Schedule**, a manager can pick any job role for a shift — Sprwt does not check whether that role...

If I change an employee's hourly rate, do past timesheets change?

No. Each timecard stores the hourly rate that applied when it was created (at clock-in or when a manager added it), so...

If I lose access to the Human Resources module or downgrade my plan, do I lose my schedule, timesheet and task data?

No data is deleted. The Schedule, Timesheets, Open Shifts, Settings and Profiles pages each simply check whether your account has the **Human...

In what order should I set up HR for the first time?

A practical order that avoids errors later: 1. **Departments** (HR Tools > Employees > Departments) – e.g. Kitchen, Delivery. 2. **Roles** (HR...

Accounting

If I add a keyword that also matches deposits, will income be categorized as an expense?

No. When Sprwt evaluates rules for a transaction it only considers rules whose category is allowed for that transaction's type. A keyword...

Subscriptions

If I change a member's settings, when do they take effect?

Immediately for browsing and cart rules: the next page the member (or manager) opens uses the new switches, including which modules the...

If I run more than one kitchen location (reseller), do I need to set up membership plans and account-member options separately for each one?

No. Membership Plans and the account-member settings are shared across your whole Sprwt account, not scoped per kitchen location: - The membership...

If I suspend (deactivate) an account manager, does that also block their members from logging in — or the other way around?

In the current version, no — suspending a customer only sets that one customer's own **Active/Inactive** status. Deactivating an account manager on...

Kitchen

If I change a preset menu later, do the dates I already built from it update?

No. Applying a preset copies its meals onto the date; there is no ongoing link. Editing the preset afterwards (adding or removing...

If I remove a meal from a menu, what happens to customers who already ordered it?

Removing a meal (or clearing the day) only deletes the link between the meal and the date's menu; it does not touch...

Catering & Proposals

If I edit a template, do the events already created from it change?

No. Using a template copies its lines into the new proposal at that moment; there is no ongoing link between the template...

Reports

If I refund an order from a previous month, does the refund show up in this month's or last month's report?

It shows up in the **original order's** period, not the day you clicked Refund. The refund tile on Gross Sales ("Total Refunds"),...

Marketing

If I refund an order that used a coupon, does the coupon become available again?

No. Refunding or cancelling an order never restores the coupon: - **Available Quantity** is reduced by one the moment the order is...

If I switch a System Email off, will the matching Klaviyo event still be sent?

Yes. Turning an email off on the **System emails** page only stops Sprwt's built-in email (and any Sprwt Emails flow that starts...

Settings & Configuration

If the automatic charge for a past-due proposal fails, does Sprwt keep retrying it?

No — auto-charge on a past-due proposal is only attempted once, at the moment it's marked past due. If that charge fails,...

Sprwt

Im a caterer, how do I work with Sprwt?

Catering services thrive on Sprwt as we built the first ever platform exclusively for the catering industry that includes a website solution,...

Delivery

In what order should I set up delivery for a new store?

The pages depend on each other, so set them up in this order: 1. **States** – create every state you deliver to...