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Articles on: Sprwt Supprt

If I suspend (deactivate) an account manager, does that also block their members from logging in — or the other way around?


In the current version, no — suspending a customer only sets that one customer's own Active/Inactive status. Deactivating an account manager on their profile (or via the Active toggle on the customer list) does not touch the account-member link or the suspension status of their linked members, and deactivating a member does not affect the manager or any other members. Each linked account is suspended and reactivated independently from Customers > edit customer > Active toggle.

In the current version, this is inferred from the absence of any cascading logic between a customer's suspension flag and their account-member links; treat it as the current behavior rather than a documented design.

Where to find it: /admin/users