How can we help you?

Retail

I don't see the 'Update Stock with AI' button. How do I turn it on or off?

The button is controlled by Client Config > **Retail** tab > **Retail Menu AI Upload (show the "Update Stock with AI" button)**...

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Admin Dashboard

I finished a date by mistake — can I undo it?

Yes. On the dashboard for that date the Workflow column shows **Reopen Production** ("Mark production active again if changes are needed") with...

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Customer Dashboard

I forgot my password — how do I reset it?

On the login page, click **Forgot password?** to reveal a recovery form in place, enter the email address on your account, and...

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I have a recurring credit-package subscription — how do I cancel it?

On **Purchase Digital Credit**, your active recurring credit purchases are listed at the top (under "Your recurring credit") with their next charge...

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I have to give a reason to pause or cancel my subscription — why?

Some businesses require you to pick a reason (and, for certain reasons, type a short justification) before a pause or cancel request...

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I lost access to my authenticator app — how do I get back into my account?

On the 2FA verification screen click **Use recovery code instead** and enter one of the 8 recovery codes you were given when...

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I manage subscriptions for my kids/employees (Account Members) — how does ordering work for them?

As an account manager you can switch your active cart to a **member's** account, but only on the **Subscription** and **My Meals**...

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I only get a blank/guest homepage — why am I being forced to log in?

The business can restrict the storefront to registered customers only (a config called "Need login to access website"). When that's on, pages...

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Hr Tools

I get "Invalid Permissions !" or "You need to be logged in!" inside an HR page. What does it mean?

These messages come from the page's background requests. "You need to be logged in!" means your admin session expired: reload and sign...

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Catering & Proposals

I get "Leave site? Changes you made may not be saved" when leaving the proposal page — is something wrong?

No. The proposal editor tracks unsaved changes in the main form and warns you before you navigate away so you don't lose...

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Payments & Billing

I get "You need to enter a Business Url with https" (or Support Url) when saving - why?

Stripe requires business and support URLs to be secure links. Sprwt checks the **Bussiness Url** and **Support Url** fields before sending them...

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I got an error when buying an add-on - what do the messages mean?

Errors appear in a red banner for a few seconds: - **"Error: Quantity!"** - the quantity is above the add-on's maximum; lower...

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I have several kitchen locations - do I connect each one separately?

Yes. On **Stripe > Connect**, when your account has more than one kitchen location, there is one button per location. A location...

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Sprwt Ai

I got blocked with 'Automated access to this platform is prohibited' while running my own script or uptime monitor – why?

Your tool identified itself as a scripted HTTP client (curl, python-requests, Postman, Go-http-client …) or a driver-controlled browser (Playwright, Puppeteer, Selenium, headless...

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Settings & Configuration

I have several kitchen locations. Which configuration am I editing, and why are some tabs missing for a kitchen?

The page header reads **Configuration: Global** or **Configuration: ** depending on the kitchen selected in the kitchen dropdown in the admin top...

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Delivery

I linked the wrong Root Planner customer or hub. How do I fix it?

- **Wrong hub on a kitchen location:** edit the kitchen location and pick the right **Root Planner Hub**. Orders already exported keep...

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Subscriptions

I manage more than one kitchen location — are subscription plans, plan groups, meal packs, credit packages and cancel/pause reasons separate per location, or shared across all of them?

It depends on the feature: - **Subscription Plans** are tied to one location: each plan is saved with the kitchen location (reseller)...

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Sprwt

I need a dedicated agent for extra support!

Would you like additional support and a dedicated agent?  With Sprwt, as you grow, we understand you may need additional support. We're...

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Orders

I refunded an order but the page still shows the old status. What should I do?

This depends on which kind of refund you did. A **full refund to balance** closes the confirmation dialog but does not automatically...

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Website

I renamed a page — do I need to fix my menu links?

No. When a page's slug changes, Sprwt automatically rewrites every Menu Builder item and every page's own Header/Footer Menu assignment that pointed...

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