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Marketing

I run multiple locations under one Sprwt account — is the SMS balance, numbers and A2P registration shared across all of them?

Yes. SMS credits/balance, purchased numbers, templates, sequences, and the A2P 10DLC profile/brand/campaign registration are all account-wide settings, not scoped to an individual...

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Website

I saved a module but the public page still shows the old content — why?

Check these in order: (1) whether the New Builder is turned on for that page — when it's enabled and its **Published**...

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Admin Dashboard

I saved the Cut-off Timer but the page still shows the old values — did it save?

After a successful save the page reloads with ?success=1 and a green **Done!** banner, and the weekday toggles, days and times reflect...

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Pos

I scanned a barcode before picking an ordering module (À la Carte, Grab & Go, POS Menu, etc.) — will it still work?

Yes. The search box at the very top of the module sidebar (before you've chosen a module) doubles as a global barcode...

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Accounting

I see "Invalid Permissions !" or "You don't have acess to this module!" when the page tries to load data. What should I do?

These messages come from the background requests that fill the charts, lists and windows. *Invalid Permissions !* means your role is missing...

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Customer Dashboard

I selected a pickup point but it's rejected as invalid for the meals in my cart — why?

Every pickup point has its own list of which ordering modules it's allowed to fulfil. If any module you've ordered from isn't...

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I'm an affiliate — where do I manage that?

If your account has been approved as an affiliate, an **Affiliate Program** menu item appears with **Affiliate Configuration** (your settings) and **Affiliate...

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Retail

I set 'Max meals per time slot' on a Grab&Go location - why doesn't it limit Grab&Go pickups?

Because it isn't used by Grab&Go. **Time Slot Interval**, **Max meals per time slot** and **Max orders per time slot** on a...

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Settings & Configuration

I set a cart minimum but customers can still check out below it — what's wrong?

The overall cart minimum only counts items from the modules ticked in **Cart: Order Modules Amount ($) Cart Minimum Applies**, and that...

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I set a low-stock threshold on a Product or Extra, but the alert email never fires when it sells out — why?

**Products** and **Extras** have their own separate low-stock email, distinct from the meal-based stock alert described above. In the current version, it...

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I set up event team notifications, but the team isn't getting in-app (bell) alerts for proposal events — why?

Team-member in-app proposal alerts are always created with a "proposal" type, but the **Enabled Notification Types** filter (Client Config, tab Notifications) only...

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I switched to a location/reseller in the Configuration page and all the Order tabs vanished. Why?

The page header reads *Configuration: Global* when you are editing the account-wide settings, or *Configuration: * when a specific reseller/location is selected....

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Kitchen

I set up substitutions but customers don't see them - what should I check?

1. **Modifiers Settings** (Business: General) must be *Recipe Swaps* or *Notes & Recipe Swaps*; with any other value swaps are not even...

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Support & Account

I switched kitchens and the wizard shows different progress – is my work lost?

No. The wizard sets up **one kitchen at a time**. Steps whose content is per kitchen (Delivery settings, Events, Meal recipes/menus, Products,...

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Sprwt Ai

I ticked 'Also generate a photo for each step' on the AI recipe card generator, but no step photos showed up — why?

In the current version this option does not work at all: the recipe-card step generator only keeps a generated step photo when...

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I was charged credits but got an error and nothing was saved – can I get them back?

Credits are deducted when the AI service successfully returns a result, before Sprwt turns it into meals, macros or a post. If...

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Sprwt

I want to grow my business, what can I do?

First off, it is amazing that you're looking to grow your business and we are so excited you're looking at us to...

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I'm a meal prep service, how do I use Sprwt?

Meal prep services thrive on Sprwt as we built the first ever platform exclusively for the meal prep industry. Create product listings...

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Users

I'm on a member's own profile — why does it look different from a parent's?

A member profile (one that already has a parent, so it can't have members of its own) shows its Subscription Settings inline...

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Catering & Proposals

I'm trying to build a catering menu but a "Fulfillment Days Missing" popup blocks me — why?

This popup only appears on accounts that haven't completed Sprwt's "Go Live" setup step yet — once your account has gone live,...

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