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Articles on: Sprwt Supprt

If I refund an order from a previous month, does the refund show up in this month's or last month's report?


It shows up in the original order's period, not the day you clicked Refund. The refund tile on Gross Sales ("Total Refunds"), Wholesale ("Total Refund") and the Wholesale/Retail Grab&Go report ("Total Refund") sums the refund amount recorded on the order and filters by the order's creation date, so a February order refunded in March still counts as February's refund. There is no way to see refunds grouped by the date they were processed – only by the date the underlying order was placed. Keep this in mind when reconciling a month's numbers against your bank statement: a refund issued this month can quietly change last month's report if you go back and reload it.

Where to find it: /admin/stats/normal