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Retail

How does 'Randomly Generate a Menu' work on the Retail Menu page and what does it cost?

Click **Randomly Generate a Menu** (AI Assistant). In the *Generate a menu* window enter how many meals to add from each category...

How does a customer place a Grab&Go order on my website?

The Grab&Go page (/grabandgo, or the URL you configured for the module) walks the customer through three steps: 1. **Select Location** -...

Kitchen

How does "Auto-fill macros with AI" work?

Above the macros table click **Auto-fill macros with AI**. Sprwt collects every ingredient with a quantity for each portion size and asks...

How does "Calculate Macros with AI" work on an ingredient?

1. Save the ingredient at least once (the button appears only on existing items). 2. Make sure **Display Name**, **Base Weight** and...

Subscriptions

How does "In which days you deliver the subscriptions?" work — what does "2X Monday" mean?

Each weekday your kitchen delivers on shows a number box. The number is **how many days' worth of food** is dropped off...

How does a customer add a new member to their account?

1. Open **Dashboard > Members** and click **Add new member**. 2. The **Add member** wizard opens (*Create a member personal details, preferences,...

How does a customer edit a member's details, preferences or settings?

On **Dashboard > Members**, click **Edit member** in the row. The **Edit member** dialog opens with tabs: - **User Details** — First...

How does a manager buy a subscription for a member?

1. On **Dashboard > Members**, find the member and click **Setup a Subscription Plan** (shown when they have no active plan). This...

How does a manager select meals or manage the plan for a member?

- **Manage the plan**: on **Dashboard > Members** click **Manage plan** in the member's row. This opens the member's subscription page (/subscriptionmembers/{member})...

How does a scheduled unpause work?

When you pause with **Schedule Unpausing** on, the chosen end date is stored as the unpause date and the subscription page shows...

Hr Tools

How does "Repeat on" work when creating a shift? Does it repeat every week?

No. **Repeat on** creates one copy of the shift on each ticked weekday **within the same Sunday–Saturday week** as the selected date....

Delivery

How does a container's Slot Size affect bag allocation?

When meals in the cart use containers with a Slot Size above 1, the cart computes the average slot size of the...

Marketing

How does a customer buy a gift card?

1. The customer logs in (the page requires an account) and opens the Gift Card page from the site header. 2. They...

How does a customer earn a review or share reward, and when is it credited?

On the **Earn Rewards** page (or the review buttons on their **Profile** page) the customer clicks a review or share button. Sprwt...

How does a customer remove a coupon they applied?

In the cart, the applied coupon is listed with a remove option; removing it shows "The coupon was removed with success!". Sprwt...

Real Time Ordering

How does a delivery order get marked Finished after the courier picks it up?

Automatically. Every time the KDS loads, Sprwt asks Uber for the status of each order that has a courier: - If Uber...

Orders

How does a Retail refund with a reason work, and where does the money go?

This applies to the **Retail Sales** page (menu: **Ordering > Retail Grab&Go - Checkouts**), not the POS Orders screen — POS/Checkout As...

Settings & Configuration

How does a scheduled Marketing Campaign email or text actually get sent?

This automation drains your campaign send queue (up to 50 items per run, oldest first). "Conditional" steps in an automation flow —...

Users

How does a staff member set up 2FA?

1. From the mandatory prompt, or from their own **Profile** page, click **Enable 2FA** (`/profile/setup_2fa`). 2. Scan the QR code with an...

How does a user log in once 2FA is enabled?

After entering their password correctly, they're sent to a 6-digit verification step (`/auth/2fa`), or they can use a one-time recovery code instead....