Retail
How does a wholesale customer access their portal and what can they do there?
Once a customer account has at least one wholesale location assigned (Users > edit user > **Wholesale Settings > Select Wholesale Location**),...
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How does a wholesaler manage stock and set their Grab&Go retail price?
In **My Wholesale > Stock Management** the wholesaler picks a location and sees a table with **Name**, **Portion**, **Stock**, **Next Delivery Date**...
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How does a wholesaler order stock from me?
The wholesaler clicks **Purchase Stock** (the À la Carte ordering page in *Wholesale* mode) and selects their wholesale location. The available dates...
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How does cloning a wholesale menu day to other dates and menus work?
On the wholesale menu day page click **Clone**. In the *Clone this menu* window set the **Start date** and **End date**, choose...
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Settings & Configuration
How does abandoned-cart recovery work?
This automation looks for carts that are still open (not checked out) and have gone untouched longer than your configured "abandoned" timeframe...
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How does automated AI blog generation work?
For any store with an auto-blog schedule due to run, this automation either pulls the next topic off a saved queue (manual...
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How does bank transaction syncing for Accounting work?
This automation syncs your connected bank feed for every accounting item marked for syncing that isn't already showing an error, pulling in...
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How does inbound call handling and forwarding work?
When someone calls one of your purchased Sprwt phone numbers, Sprwt can optionally play a greeting, then — if you've set a...
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Subscriptions
How does an admin create a brand-new member account for a customer?
Admins cannot create a member directly from the **Members** tab — the **Add Member** dialog only links *existing* customers. Either: - Create...
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How does an admin link an existing customer as a member of another customer?
Option A — from the manager's profile: 1. Open the **manager** under **Customers** and go to the **Members** tab. 2. Click **Add...
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How does an admin remove a member from an account manager?
1. Open the **manager** under **Customers** and go to the **Members** tab. 2. Click the trash icon (**Remove member**) in the member's...
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How does auto-select decide which meals to pick?
For each open date with missing meals it takes the active meals on that date's menu and drops any that: don't offer...
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Hr Tools
How does an employee clock in?
1. Open **HR Tools > HR > Dashboard**. 2. In the **Clock In / Out** panel, today's scheduled shifts appear as buttons...
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How does an employee clock out?
While clocked in (and not on a break), click the **Clock out** button at the bottom of the Clock In / Out...
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How does an employee take and end a break?
While clocked in, the panel lists one button per break rule, e.g. **30 minute break – Unpaid** or **15 minute break –...
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Pos
How does an employee clock in/out or take a break from the POS?
Tap the clock icon next to the live clock in the top bar to open the **Shift** screen for the currently logged-in...
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How does barcode scanning work at the POS?
On the checkout screen's search box, scan (or type) a barcode and press Enter. A barcode scanner types the digits then sends...
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Marketing
How does authentication work for the API? Where do I get an API key?
There is no self-service API-key page in the admin. Access works like this: - **Customer-scoped calls** (profile, cards, cart, subscriptions) use a...
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How does Email Marketing relate to System emails, the Email Log and SMS?
- **System emails** (Marketing > System emails) are transactional messages Sprwt sends automatically (order confirmations, password recovery, subscription notices). They are separate...
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How does email open tracking work, and why does an email I know was read show no opens?
Every templated system email carries an invisible 1x1 tracking image with a unique token. When the recipient's mail app loads images, the...
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