This automation looks for carts that are still open (not checked out) and have gone untouched longer than your configured "abandoned" timeframe (default: 30 minutes) that haven't already been processed. For each one that still has items and a known customer email, it builds a full summary of what's in the cart — product names, quantities, prices, photos — and emails the customer a direct link back into their cart.

If you've set up an "abandoned cart" text-message sequence and your account is compliant for business texting, it also sends a matching text message through your SMS integration, deducting credits from your SMS balance. Once processed, each cart is marked so it isn't picked up again by a later run.