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Customer Dashboard

How does my Digital Wallet balance work?

Your **Digital Wallet balance** is a store credit you can spend on future orders. It's funded by redeemed gift cards and cashback...

How does Real Time ordering work, and how is it different from regular ordering?

Real Time is for same-day, ASAP-style ordering: instead of a delivery date you pick a **time window** from the hours the store...

Reports

How does printing work on the cooking reports?

Every cooking report has a **Print Complete Report** / **Print Report** / **Print All** button (name varies by report). It opens a...

Pos

How does redeeming a gift card at the POS actually work — does it pay for the order directly?

Not directly — redeeming applies the gift card's full value to the **customer's account balance**, not straight to the sale total. Steps:...

Subscriptions

How does skipping a day affect the next renewal date?

It depends on **Client Config > Order: Subscription > Client Renew Subscription Settings**. With *Renew on current renewal date for the last...

Marketing

How does SMS billing work? What are credits?

SMS is prepaid. You add money to an **SMS Wallet** (Buy Credits page) and every message segment is deducted at the **per-message...

Kitchen

How does Sprwt calculate the production price and profit of a meal?

The **Production Price** shown at the top of the editor and in the price card is the sum, for the selected portion,...

How does Sprwt determine a meal's allergens and dislikes, and can I set them manually?

By default a meal's allergens and dislikes are the union of the allergens and dislikes flagged on its ingredients and sub-recipes (customers...

How does stock tracking and the low-stock alert work for extras and products?

Turn on **Track Stock?** on the extra or product, enter the current **Stock Qty** and a **Low Stock Alert** threshold. Whenever you...

Catering & Proposals

How does Sprwt calculate the proposal total (subtotal, taxes, fees, delivery, bags, discounts)?

Sprwt loads the proposal into a hidden cart for the customer and lets the normal cart engine price it, so the **Totals**...

Delivery

How does Sprwt decide how many bags to charge for an order?

For each delivery day and each order module in the cart, Sprwt takes the active bag types that (a) allow that module,...

Support & Account

How does Sprwt decide when the onboarding phase is over?

Onboarding is considered done when either the Sprwt onboarder presses **Complete Onboard** (turning the *IS ONBOARDING?* flag off and recording the end...

Accounting

How does Sprwt decide whether a receipt line matches an existing ingredient?

For each extracted line Sprwt first looks for an ingredient already mapped to that supplier with the same **supplier item number** (product...

How does Sprwt turn on automatic categorization of imported bank transactions?

**Auto-categorize Transactions** is a backend setting (in the "Accounting" group of Sprwt's internal configuration screen) — in the current version it is...

Admin Dashboard

How does Sprwt decide which meals to auto-select for a subscriber?

For each subscription with empty slots on the date, Sprwt starts from the **active meals on that date's menu for the plan's...

Settings & Configuration

How does Sprwt keep Uber Direct delivery statuses up to date?

This automation checks Uber's system for every delivery that isn't yet in a finished state (delivered, cancelled, or returned), working through them...

How does Sprwt know an outbound text failed, in real time?

Your texting provider notifies Sprwt the moment a message's delivery status changes. If the status is failed or undelivered, Sprwt immediately creates...

How does Sprwt receive Shippo shipping-label and tracking updates?

Shippo sends update events directly to Sprwt as they happen, and Sprwt verifies each one is genuinely from Shippo before acting on...

How does Sprwt update the delivery status of sent texts, and why might my SMS balance get refunded automatically?

This automation periodically re-checks the delivery status of your recently sent texts (both regular sends and marketing-campaign texts). If a message ended...

How does the 'Birthday Present Amount' work?

Enter an amount (e.g. `10`). A scheduled job finds customers whose birthday is today and who have not yet received this year's...