Hr Tools
Support & Account
Why does the Training page say there are no training tracks available for my account?
Every track is filtered against your modules, plan and role permissions, and a track with no steps left is not shown. The...
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Why does the wizard show fewer steps than a colleague's account, or no Events / Products step?
Steps are the onboarding checklist's own groups, and a group with no visible tasks is not shown. **Events** only appears when at...
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Why does the Zip codes task say they are created in bulk and have no Add button?
A zip code row is addressed by country, state and code, so there is no single *add one* form. The **Zip codes**...
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Delivery
Why does the Uber Direct checkout fail with "Please connect your Uber Direct Integration" or "Please create your transporter Uber Direct"?
- *Please connect your Uber Direct Integration to allow for Deliveries* – one of **Uber Direct Customer ID / Uber Direct Client...
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Why does the zip code's "Zip Code", "State" and "Delivery Route" become read-only when editing?
Those three values (plus Weight when FedEx is active) form the identity of the entry, so they are locked once created. To...
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Why doesn't the Deliveries menu item show up even though I have Root Deliveries?
The *Deliveries > Deliveries* (and *Claims*) menu items require the setting **Business: General > Allow Deliveries** to be **Yes** in addition to...
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Retail
Catering & Proposals
Why does the Venues Report send me back to the dashboard even though I am an admin?
The report requires the Venues module and a report permission. In the current version this is a known mismatch: the page checks...
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Why does this report require a paid plan?
It's gated to the **Base, Pro, or Enterprise** plans — on other plans the "Export Catering Meals Labels" button on the Catering...
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Why doesn't a proposal with an outstanding balance appear in the Account Receivable Report?
Check three things: (1) the proposal's **status** must be Signed and Approved, Partially Paid or Past Due — New, Sent, Rejected, Fully...
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Customer Dashboard
Why doesn't a coupon discount one of the meals in my cart?
A coupon can be configured to **exclude specific meals** from its discount. If a meal in your cart is on that exclusion...
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Why doesn't a Grab & Go location let me choose Delivery?
Delivery for Grab & Go is a per-location toggle — only pickup points with **"Allow Delivery"** turned on (in that location's Grab...
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Kitchen
Pos
Why doesn't a meal show up under any POS Category on the terminal?
It depends which mode **Order: POS Menu > "Which categories are displayed on POS Menu"** is set to: - **Primary Categories mode:**...
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Why doesn't the item I need show up on the POS grid?
Most commonly it's one of: the meal isn't scheduled on the **POS Menu** for the selected delivery date; the currently selected **POS...
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Real Time Ordering
Reports
Why doesn't the Delivery report match the deliveries I actually made in the period?
The Delivery report is a **sales** report: it groups delivery and pickup records by the date the customer placed the order, not...
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Why doesn't the label print window open, or why do labels print with the wrong size?
Clicking **Print** opens a small pop-up window and loads the labels into it; the printable page inside that window is set to...
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Why doesn't the Meals report show my Grab & Go or catering meals?
The **Meals** and **Meals by Vendor** reports intentionally exclude meals sold through the **Grab & Go** and **Catering** ordering modules, so the...
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