Reports
Why doesn't the Pick-up Report (or Delivery Report) appear in my menu?
The **Pick-up Report** is only registered when **Business: General > Allow Pickups** is enabled (or the Wholesale module is active), and the...
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Why don't I see Gross Sales, Profit And Loss or the other core reports in my menu at all?
The first block of the Sales Reports menu (Gross Sales, Profit And Loss Report, Orders Metrics, Wholesale, Grab&Go, Pickup, Taxes, Meals, Packs,...
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Why don't I see the Mark Bag Delivered / Mark Bag Returned buttons?
On the bag's scan page and the order page those buttons only render when **Business: Labels > Bags status : Show mark...
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Catering & Proposals
Why doesn't the Select Labor & Equipment button show on my proposals or on the website?
Two toggles decide where expenses are offered, both on **Catering > Settings**: **Show Labor & Equipment** on the Proposals tab (under Display...
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Why don't I see "Show Custom Meals in Events" or the Custom Meal Builder settings?
Those settings only render when the **Custom** module is enabled on your account — they're conditionally hidden from Catering Settings entirely (not...
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Why don't I see the "Attach Event PDF" and "Attach Event BEO" checkboxes when sending?
Those attachments are generated on the server with the wkhtmltopdf tool. The checkboxes only appear when that tool is installed at the...
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Why don't I see the "Show Labor & Equipment" toggles on Catering Settings?
Both versions of this toggle only appear if the **Expenses** module (which powers Labor & Equipment) is enabled on your account: **Show...
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Orders
Hr Tools
Why don't employees receive the open-shift email?
Check, in order: the request was **created** (edits do not send); the employee's **Is Active?** is on; the employee has the request's...
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Why don't I see a "New Employee" button on the Employees list?
In the current version the **+ New Employee** button on the Employees list is only rendered when the **Checkout As** module is...
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Settings & Configuration
Why don't I (as the account owner/superadmin) see these onboarding popups?
Seven of the eight popups have an explicit check that skips them for Sprwt superadmin accounts: **Update Permission Required**, **Training Video**, **Connect...
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Why don't I see a browser system notification even though I turned "Enable System Notifications" on?
System (device-level) notifications need all of the following: the site served over HTTPS (or accessed locally for testing — plain, unsecured connections...
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Users
Why don't I see a "Billing Address" card on a customer's profile?
It only shows when a backend setting called "Show Billing Fields on Profile?" is turned on, and it's off by default. This...
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Why don't I see Allergies/Dislikes cards on a customer's profile?
Both require the Allergens & Dislikes module and the "Show Allergens" client config setting (Theme: Kitchen tab) to be on. Note that...
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Customer Dashboard
Why don't I see a date I expected on Grab & Go?
Grab & Go dates are per-location: only the weekdays that location has marked as Grab & Go days are shown, and if...
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Why don't I see any pause or cancel button on my subscription?
The business controls this two ways at once: a site-wide default (Config, tab "Order: Subscription", "Show Pause/unpause button on profile" and "Show...
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