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Settings & Configuration

Why can't I see 'Configuration' in my admin menu?

The **Configuration** item under Settings > Business Settings is only shown to roles that have the **Configuration** permission. Ask an administrator to...

Why can't I see the Marketing: Giftcards tab?

The tab only appears when the **Gift Cards** module is active on your account — if it's not purchased, contact Sprwt to...

Marketing

Why can't I see a particular integration card (for example Klaviyo, Shippo or TTR Tax)?

Cards are gated in three ways: - **Module-gated cards** (Klaviyo, Sprwt SMS, Sprwt Accounting + Plaid, Root Planner, Root Deliveries, Sprwt Emails,...

Why can't I turn my flow on ("Please fix the warnings before put the flow live!")?

The On/Off toggle refuses to go live while any block is invalid. Look for blocks on the canvas marked with a warning...

Orders

Why can't I see the 'Confirm Checkout Payment' or 'Cancel Checkout' buttons?

They only appear when the order status is **Unpaid** *and* your role has the **Allow Confirm Payment** permission (Checkouts group). Paid, Total...

Reports

Why can't I see the 'Send Email' button for a supplier?

The button only renders when the supplier has an **email address** saved and at least one ingredient on the list for the...

Website

Why can't I see the "+ Add New" button on the Pages list (or why do I get "You cannot create new pages")?

Creating new **pages** (not blog posts) is only allowed when the business setting **Client Pays Fee** is set to *Yes* or when...

Users

Why can't I see the "Edit Balance" button on a customer profile?

It requires the **Edit Users - Digital Wallet** permission specifically (separate from general "Edit Users"), so an admin role can be allowed...

Catering & Proposals

Why can't I see the Activity tab on a proposal?

The tab only appears on saved proposals (not while creating a new one) and only for users whose role has the **Proposals...

Why can't I see the Commission Report in the menu?

The **Commission Report** entry under **Catering > Reports** only appears when **Enable Commission in Proposals** is on (Catering > Settings > Proposals...

Why can't I see the Event Time Categories menu entry?

The entry is only added to the **Proposal Settings** section when **Show Meals in Events** is switched on in **Catering > Settings...

Why can't my customer see the proposal I created?

Check these in order: 1. **Status** – proposals in **New** or **Archived** are hidden from customers; you must **Send Proposal** (which sets...

Kitchen

Why can't I see the Ingredients, Macros or Portions sections in the meal editor?

Those blocks depend on your plan and modules: - **Ingredients / Sub-recipes** and **Packaging instructions** need a Seed plan or higher (or...

Support & Account

Why can't I see the Klaviyo email templates in the Store?

The **Klaviyo - Emails** category only lists packs when the Klaviyo module is active on your account and Sprwt can reach the...

Customer Dashboard

Why can't I select a delivery date, or why does the page jump me to a different date than the one I clicked?

Every ordering page only shows delivery/pickup dates the kitchen is actually open on and that haven't been closed for ordering yet (see...

Why can't I select any meals for my subscription?

The most commonly-verifiable cause is that the business has switched this plan to **Lock Menu** mode: the meal-selection page shows a "Menu...

Why can't I use my wallet balance to buy more wallet balance / a credit package?

Purchasing a **Credit Package** (top-up) can never be paid for with your existing Digital Wallet balance — the system deliberately ignores your...

Why can't I use Pickup — it says "all available pickups for this day are full"?

If the store has set a per-weekday Maximum Pickups limit for the delivery-by-date schedule, once that many pickup orders have already been...

Sprwt

Why can't my customers select any meals on a subscription

This is the most common question we are asked and we pin-pointed the answer to 3 Error Categories. We recommend you go...

Subscriptions

Why can't my customers select any meals on their subscription?

Work through these checks: 1. **Client Config > Order: Subscription > Client can select meals?** must be Yes; if No, the meals...