How can we help you?

Users

Why can't I edit a particular user even though I have the Edit Users permission?

If the account you're viewing is itself a SuperAdmin and you are not a SuperAdmin, the edit page redirects you back to...

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Kitchen

Why can't I edit the Production Price inline for some items in the list?

Inline price editing is enabled only for items whose cost is entered manually. A sub-recipe in automatic cost mode (**Override Food COGS**...

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Why can't I find an ingredient in the "Add Ingredient or Sub-recipe" picker?

The picker only lists **active** items, ten at a time; use **Load More** or the search box (it matches ID, display name...

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Why can't I open the Add-on Groups page?

The page redirects to the admin home when any of these is missing: a Base, Pro or Enterprise plan **or** the Meals...

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Why can't I pick allergens or dislikes on my sub-recipe?

Once a sub-recipe contains ingredients, its allergens and dislikes are **inherited automatically**: on save Sprwt collects every allergen and dislike from the...

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Subscriptions

Why can't I find a customer in the "User" or "Account Manager" search when linking members?

Both searches list only customers who are **not already a member of another account**. If the person you want is already linked...

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Why can't I pause or cancel a subscription – the buttons are missing or I get "This subscription is Cancelled"?

Pause and cancel are only offered on the customer's **current** subscription (the one holding their latest scheduled date); on an older one...

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Payments & Billing

Why can't I find a dispute that Stripe emailed me about?

The Disputes page only lists disputes whose original payment was transferred to the kitchen location you are currently working in. Check that:...

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Catering & Proposals

Why can't I find the Catering Category Breakdown report anywhere in the admin menu?

In the current version, the Catering Category Breakdown Report has a working page and its own permission, but it is **not wired...

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Why can't I save a proposal with a venue selected?

For the **Venues** type Sprwt checks the venue's availability for the chosen date and start/end time before saving. Possible messages: - *"This...

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Settings & Configuration

Why can't I find the ordering-cutoff settings ("Days Before to Close" / "Hours to close") in my Settings?

These two settings exist, but they aren't exposed anywhere in the standard Settings screens for a store admin to change directly. In...

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Accounting

Why can't I mark a transaction as reviewed? The check box is disabled or I get "Categorize first to mark as reviewed !"

A transaction that is still in **Uncategorized Income** or **Uncategorized Expense** cannot be marked reviewed – reviewing is your confirmation that the...

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Reports

Why can't I mark an affiliate commission as Paid?

Check the commission's status badge on the **Checkouts** tab. Only **Unpaid**, **Paying** and **Rejected** commissions can be moved to Paid; commissions that...

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Pos

Why can't I open a new drawer?

A device can only have one open drawer at a time — if a drawer for this POS Device is already open,...

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Why can't I refund a checkout?

Refunds are blocked when: the checkout is still **Unpaid** ("You cannot refund a checkout that is still unpaid!"); it's already **Canceled**; you...

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Why can't I save a POS Device?

Two fields are required and the form is rejected without them: **Device Name** ("Name empty") and **Associated Retail Location** ("Pickup Point empty")...

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Marketing

Why can't I open or edit a particular template anymore?

The designer refuses to open a design (and sends you back to the Templates list) in two situations: 1. **Every campaign that...

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Why can't I open the Campaign Registration page — it keeps returning me to the profile page?

The campaign page requires, in order: a connected SMS account, a saved customer profile, a created A2P trust bundle, and that the...

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Orders

Why can't I refund the full order amount on a Real Time / Uber order?

If the order includes a Real Time item and the delivery is already **waiting for a courier**, **processing** or **ready**, Sprwt treats...

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Delivery

Why can't I save a pickup location – "Have more active Pickup Points than N allowed"?

You are at your **Max Active Pickup Locations** limit and are trying to create a new active location (or reactivate one) that...

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