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Articles on: Sprwt Supprt

Why did an export I ran trigger an alert email, even though the download went through fine?


Every export is automatically checked against a set of suspicious-pattern reasons, and any that match are emailed out (to [email protected] plus any extra addresses configured for your account) without blocking the download itself:

  • First export — this account has never exported before.
  • Large export — at or above a configurable row threshold (default 1,000).
  • Full table — the export is roughly the whole list (≥90% of what's available and ≥200 rows) — the shape of taking a copy rather than looking something up.
  • Daily volume — this account's total exported rows today crosses a configurable threshold (default 5,000).
  • Rapid sequence — several exports run within a 10-minute window (default 3), the pattern of a script paging through data.
  • Out of hours — the export happened outside the configured normal working hours (default 6am-10pm).

Only an export that also crosses the account's hard daily row cap (off by default) is actually blocked; everything else is allowed through and just recorded/alerted.

Where to find it: /admin/exportlog