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Catering & Proposals

Why can't staff select meals on the Catering Menu page even though the Catering module is on?

Two common causes: (1) the logged-in user lacks the **Create menus** permission, which the Catering Menu page checks before rendering anything —...

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Why did I get 'Invalid Proposal ID!' or 'Insert Event Time!' right after choosing a venue on a proposal?

As soon as you pick a venue in **Venues Location**, Sprwt tries to run a quick availability check in the background. In...

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Payments & Billing

Why did a payout fail and what should I do?

Open the failed payout from **Stripe > Payouts** (filter by **Failed**). A red banner at the top shows Stripe's own failure code...

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Support & Account

Why did a pop-up titled Updated Terms & Conditions block my screen, and how do I close it?

Separately from the version banner, Sprwt can require every admin to acknowledge a specific Terms & Conditions revision. The pop-up is labelled...

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Why did a training step disappear or the tour pause when I opened a page?

A step is shown only when the control it points to is on the page. Some controls exist only in certain states...

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Sprwt Ai

Why did a scheduled blog run show 'Failed' even though I am subscribed?

The subscription pays for the service, but each run still needs the AI Wallet to generate the title, article and featured image....

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Accounting

Why did a transaction I had categorized go back to Uncategorized and unreviewed?

When your bank reports a transaction as **modified** (typically a pending transaction that has now posted, sometimes with a new amount or...

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Website

Why did an "Updated Terms & Conditions" window appear when I logged into the admin?

That window is about **Sprwt's own** platform terms, not your website's. When Sprwt publishes a new terms revision (currently dated 2026-08), every...

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Reports

Why did an abandoned cart disappear from the Abandoned Carts report?

The report only shows carts that have been flagged as abandoned (the customer stopped adding items and let the automatic abandoned-cart timer...

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Why did an order stay on the cooking reports after the customer skipped their subscription week?

It should not: skipping clears and refunds the meals for that week so they leave every report. If a line still shows,...

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Users

Why did an export I ran trigger an alert email, even though the download went through fine?

Every export is automatically checked against a set of suspicious-pattern reasons, and any that match are emailed out (to `[email protected]` plus any...

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Customer Dashboard

Why did an item add to my cart the instant I clicked + or -, without me clicking "Add to Cart"?

On A la Carte, Products, and Extras, the +/- quantity buttons on each item card are themselves the add-to-cart action — every...

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Why did checking out skip the Cart review page and take me straight to the Delivery/Payment step?

When your cart already passes every minimum and doesn't need any further review (no Meal Pack still needs its meals selected), the...

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Why did my checkout ask me to verify with my bank (3D Secure)?

If the store has **Stripe: Enable 3DS** turned on, some card charges require an extra bank-side verification step before they can complete...

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Subscriptions

Why did auto-select fail for a customer ("Unable to select meals for subscription (Please verify customer allergens, dislikes or preferences)")?

After applying the customer's allergens, dislikes, category preferences, the subscription's Plan Categories and portion size, no meal on that date's menu was...

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Marketing

Why did I get "No recipients found" when saving my campaign?

After resolving your **Send to** groups and subtracting **Don't send to**, nobody was left. Common causes: - the selected list is empty...

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Why did my balance drop when I did not send anything?

Incoming texts also cost one message each: when a customer texts your number, Sprwt stores the message and deducts the per-message rate,...

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Settings & Configuration

Why did my AI blog schedule skip a run instead of publishing?

A run is skipped — and logged with a specific error, not silently dropped — if: your monthly article count has already...

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Kitchen

Why did my Calculate Macros with AI request fail?

Common causes: (1) the item has not been saved yet, so the button is not shown; (2) the name is empty ("Please...

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Delivery

Why did my CSV import report lines with errors?

A row is counted as an error only when it has a different number of columns than the header row (for example...

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