Articles on: Sprwt Supprt
Why did an abandoned cart disappear from the Abandoned Carts report?
The report only shows carts that have been flagged as abandoned (the customer stopped adding items and let the automatic abandoned-cart timer expire) and are still open. As soon as the customer completes checkout the cart gets a close date and drops off the list – which is exactly what the abandoned-cart email is trying to achieve. The row is also tied to the cart's last-update date, so if the customer opened and edited the cart again later without checking out, look for it under that newer date.
Where to find it:
/admin/stats/abandonedcarts