Articles on: Sprwt Supprt
Why did I get "No recipients found" when saving my campaign?
After resolving your Send to groups and subtracting Don't send to, nobody was left. Common causes:
- the selected list is empty or all its members have Can Receive Email: No;
- the segment genuinely has no one right now (e.g. Delivery tomorrow when there are no orders for tomorrow, or Pickup on X Day with a Trigger Date that has no pickups);
- a value-based segment needs its extra field: fill Trigger Date, Trigger Compare Value or Trigger Checkouts Count;
- your exclusions remove everyone (e.g. Send to All Users and Don't send to All Users);
- the customers' email addresses are empty or invalid, or the customers are suspended.
Use View Recipients on the Review step to check the count before pressing Send Campaign.
Where to find it:
/admin/marketingcampaigns/campaigns/email/new