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Support & Account

What do the Free Trial badge and the red Maintenance Mode bar in the admin mean?

A **Free Trial** badge in the admin header means Sprwt has set the account's Server Status to **Trial**; the site works normally....

What do the New, Improvement and Fix labels in the Version Log mean?

Each change card in a release is tagged **New** (green – a new feature or screen), **Improvement** (amber – an existing feature...

What do the numbers at the top of the Training page mean, and why did my progress reset when I switched kitchens?

The four tiles are **Tracks done** (tracks completed at least once out of the total), **Steps seen** (steps you have viewed out...

Sprwt

What do the Icons do in the Nav Bar

Navigating a Sprwt website can be a bit daunting. There are gizmos aplenty, whozits and whatzits galore, and we have some thingamabobs...

Reports

What do the Kitchen Operations cards (Orders to Deliver, Meals to Serve, etc.) count?

These five cards count work generated by orders **placed in the selected period** (not orders scheduled for delivery in that period): -...

What do the label groups in Step 2 (Containers, Bags, Delivery Bags, Pickup Bags, Standard Delivery/Pickup Label, Retails) mean?

- **Containers (size)**: one label per food item – *Chef Menu* (regular meals), *Nutritional Facts* (FDA-style panel), *Retail Meal* (retail stock going...

Marketing

What do the Loyalty segments target?

Under **Loyalty** you can pick: - **People with Digital Balance X (Select compare value on next field)** — customers whose store credit...

What do the message statuses queued, sent, delivered, failed and undelivered mean?

- **queued** – Sprwt handed the message to the carrier and is waiting for a result. - **sent** – the carrier accepted...

What do the number statuses "Choose a number", "Buy the number" and Active mean?

In the **Numbers** list the **Status** column shows where each line is in the setup: - **Choose a number** – you created...

What do the numbers at the top of the SMS Wallet page mean?

- **Available Balance** – the money currently in your SMS wallet. - **Estimated SMS Remaining** – balance divided by your per-message rate,...

Subscriptions

What do the member "Subscription Settings" switches mean?

The same switches appear in the customer's member wizard and on the admin **Members** tab: - **Member can manage their subscription (Pause,...

What do the options "New subscriptions only", "New subscriptions and when active subscriptions renew" and "All new subscriptions and active subscriptions" mean when editing a price row?

Every price-row edit ends with the step **Select which subscriptions these changes will apply to**: - **New subscriptions only** — only customers...

Users

What do the member "Subscription Settings" toggles control?

- **Member can manage their subscription (Pause, Cancel, Skip, etc)** — lets them pause/cancel/skip it themselves. - **Member can select included meals**...

Delivery

What do the messages "No routes selected", "No stops selected", "Invalid Stop Id" and "Error in Stop Id" mean?

- **No routes selected / No stops selected** — the cancel or delete request arrived without any route/stop ticked; select at least...

Payments & Billing

What do the Modules and Addons boxes on the Billing page show?

- **Modules** lists every feature module currently enabled on your Sprwt account (for example Subscriptions, Catering, POS, SMS), taken from your account...

Hr Tools

What do the Next Shifts and Past Shifts tables on the dashboard show?

- **Next Shifts** lists the employee's scheduled shifts from tomorrow onward: **Clocked in** shows the date, planned window and length (e.g. "(8.00h)"),...

Catering & Proposals

What do the notes fields (Internal Notes, Proposal Notes, Menu Notes, Dietary Restrictions, Beverage Notes, Setup Notes) do?

- **Internal Notes** – for your team only; never shown to the customer. - **Proposal Notes** – customer-facing notes printed on the...

What do the numbers at the top of the Events page mean?

The hero strip on **Catering > Events** summarises your proposals by status (count and total): - **Active Events** – every proposal in...

What do the Payments settings (Default Down Payment %, Fixed Value, Reminder Email Delivery Day) control?

These set the defaults pre-filled on every new proposal (a staff member can still override them per-proposal): **Default Down Payment Percentage (%)**...

Orders

What do the order statuses mean (Unpaid, Paid, Total Refund, Pending Authentication, Partial Refund, Canceled)?

- **Unpaid** — the order was created but payment was not taken (e.g. pay-later, check, or a failed automatic charge). Staff can...