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Articles on: Sprwt Supprt

What do the statuses in the Lifetime Subscriptions Report mean?


  • Active: auto-renew is on.
  • Cancelled (date): the customer or staff cancelled it; hover the info icon to see the actual cancellation date in a tooltip (the date shown in parentheses next to the label is not reliable — it can show the last pause date instead).
  • Paused (date): paused with no scheduled restart.
  • Unpausing <date>: paused but scheduled to resume on that date.
  • Paused (no date): paused by the system, which happens when the subscription reached the end of its period without renewing.

In the current version, rows are not visually shaded by renewal-buffer or past-end status — that highlighting is present in the underlying code but isn't actually applied to any row, so don't rely on background color to spot at-risk subscriptions; use the status text/tooltip instead.

Where to find it: /admin/reports/lifetimesubscriptions