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Articles on: Sprwt Supprt

What do the order statuses mean (Unpaid, Paid, Total Refund, Pending Authentication, Partial Refund, Canceled)?


  • Unpaid — the order was created but payment was not taken (e.g. pay-later, check, or a failed automatic charge). Staff can Confirm Checkout Payment or Cancel Checkout.
  • Paid — payment was received.
  • Total Refund — the entire amount has been refunded.
  • Pending Authentication — the card payment is waiting for the customer to complete 3-D Secure authentication (only on accounts where Sprwt has enabled 3DS). Sprwt re-checks Stripe when you open the order and moves it to Paid or Canceled automatically.
  • Partial Refund — at least one item or a custom amount has been refunded but not the full total.
  • Canceled — the order was cancelled (manually from an Unpaid state, or automatically when a pending card authentication failed).

The status chip appears in the list, in the order header and in the Basic Info card, which also shows Changed on <date> by <user> when the status was changed.

Where to find it: /admin/checkouts