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Back Articles on: Sprwt Supprt

Users

What counts as a "User Activity" event in the log?

Only successful **logins** and **logouts** — the tab's query is hard-filtered to those two event types, so nothing else can appear there,...

What counts as a valid allowlist entry?

Either a full email address (`[email protected]`) or a domain, which can be typed with or without the leading `@` — `sprwt.io` and...

Hr Tools

What counts as a No-Show on timesheets?

A row shows **No-Show** when a scheduled shift in the date range has no timecard at all (the employee never clocked in...

Pos

What date range does the POS Dashboard default to?

It defaults to the last 7 days: 6 days before today through today, unless you pass different begin/end dates. Whatever range you...

Marketing

What decides whether a coupon shows under the Active or the Inactive tab?

A coupon is counted as **Active** only when all three are true: 1. **Is Active?** is switched on, 2. its **Available Quantity**...

What do "Include tracking parameters" and "Customize tracking parameters" do on a campaign?

On the Recipients step: - **Include tracking parameters** – *Links in this campaign will include additional tracking information, called UTM parameters. This...

Support & Account

What DNS records do I need to create to go live, and how do I check them?

**Step 3 – Setup your Domain** shows **Your Live Domain**, **Your Timezone** and **Your Sprwt Server IP** with copy buttons. **Step 4...

Retail

What do 'Is a Grab&Go ?', 'Grab&Go Open Days' and 'Allow Delivery' do on a location?

These settings appear on retail and wholesale locations when the Grab&Go module is enabled: - **Is a Grab&Go ?** - when on,...

Settings & Configuration

What do 'Is the Amount ($) Minimum Applied to Discounts' and 'Amount ($) Minimum Per Delivery Day or Per Cart' mean for A la Carte and Catering?

**Tab:** Business > Cart. These refine the module amount minimums (A la Carte and Catering each have their own pair; global only):...

What do 'POS Orders Show Notifications Count' and 'POS Orders Update Notifications Count' do?

**Tab:** Marketing > Notifications. Both **Yes (default) / No**, global only. - **POS Orders Show Notifications Count** – shows a badge, in...

What do 'Processing: Stripe Charged to' and 'Processing: Application charged to' do?

**Tab:** Business > Cart. Both **Kitchen (default) / Customer**. Global only. - **Processing: Stripe Charged to** – whether the card-processing fee is...

What do 'Show Only on Homepage' and 'Show Only Admin' do for the popup?

- **Popup Settings - Show Only on Homepage = Yes**: the popup appears on the homepage only, not on ordering or other...

What do 'Show Sub-Ingredients on label' and 'Show default size name on label' do?

**Tab:** Business > Labels. Both **Yes (default) / No**, global only. - **Show Sub-Ingredients on label** – when Yes, ingredient lists on...

What do 'Show Text with Phone in Footer' and 'Show Text with Email in Footer' do?

These two text settings (Phone on the Website tab, Email on the Email tab; both overridable per kitchen) let you put a...

Reports

What do 'Show All Ingredients' and 'Show Ingredients' do on the Sub-Recipe Report?

Each sub-recipe row is followed by indented rows for its component ingredients (nested sub-recipes are tagged **subrecipe**, trims as **+X%**). **Show Ingredients**...

Payments & Billing

What do "Amount", "Fee", "Net" and "Refunded" mean on a payment?

- **Amount** - what the customer's card was charged (the original charge on the platform). - **Net** - what actually landed in...

Subscriptions

What do "Auto Renew Default" and "Client can set Auto Renew on new Subscription?" control?

Both are in **Client Config > Order: Subscription** and affect *new* subscriptions bought by customers. **Auto Renew Default** (Auto/Manual) sets whether a...

What do "Auto Select meals?" and "Allow Modify Meals?" do on a pack?

- **Auto Select meals?** (tooltip: "This plan auto selects meals when added to cart?") — when on, Sprwt fills the pack with...

What do "Days Per Week" and "Meals Per Day" mean on a price, and is the price per week or per cycle?

**Days Per Week** is how many days of food the customer receives each week (1–7). **Meals Per Day** is how many meals...

Delivery

What do "Export to Root Planner?" and "Export to Root Deliveries?" do?

These toggles appear only when the **Root Planner** or **Root** (Root Deliveries) module is active. When on, orders on this route are...