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Articles on: Sprwt Supprt

What do customers see about their next renewal, and what does "Renews between" mean?


On My Subscription, an auto-renewing subscription shows Next Renewal Date as a single date when the plan has no buffer days, or as "<buffer date> - <renewal date>" ("Renews between" on the members list) when the plan allows charging a few days early. A paused subscription shows "Your subscription is paused indefinitely and will not renew automatically" or "...is paused but is scheduled to be unpaused on <date>". A cancelled one shows "This subscription will be cancelled on <last delivery>" until the last paid date, and "The subscription is cancelled" afterwards.

Where to find it: /subscriptions (customer site)