Sprwt Feeback & Changelog Help Center

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Back Articles on: Sprwt Supprt

Delivery

What do "Meal Prep Pickup Availability", "Catering Pickup Availability" and "Realtime Pickup Availability" mean?

They are weekday toggles per order type: - **Meal Prep Pickup Availability** – days regular meal-prep orders can be collected. All seven...

Payments & Billing

What do "Payment Gateway - Fee Applied %" and "Payment Gateway - Fee Applied to" do?

Together these let you pass a percentage surcharge on to customers for certain payment methods. **Payment Gateway - Fee Applied %** is...

What do "Total sent" and "Last message" mean under SMS Credits on the Billing page?

On **Settings > Billing**, the **SMS Credits** card shows your current balance plus two usage stats pulled from your account's SMS history:...

Settings & Configuration

What do "Products: Show on the Cart Preview Page", "Add a Popup on the Cart Preview Page" and "Show Popup on Every Load" do?

They are intended to cross-sell products on the cart review page the same way the Extras settings do: show a product strip...

Users

What do "Receive SMS?" and "Receive Email?" control?

They're per-user opt-outs for marketing/transactional SMS and email respectively. Turning either one off records which admin or staff member last changed it...

Catering & Proposals

What do "Show Pickup/Delivery/Venues on Proposals" toggles actually control, given they're also on the Proposals tab?

They're the exact same underlying settings as **Allow Pickups / Allow Delivery / Allow Venues** on Catering Settings' Proposals tab — both...

What do Due Date, Net Days and "Days Before Due Date for Email Reminders" control?

- **Due Date** – the date the balance is due; shown to the customer as *Balance Due Date* and available as the...

What do Minimum Quantity and Minimum Hours do?

They apply to customers ordering online: on the catering ordering page the quantity and hours steppers on a Labor & Equipment card...

Marketing

What do "Value" and "Minimum Cart Value Required ($)" do?

**Value** is the discount amount — a dollar figure for the fixed types, or a percentage for the percentage types. **Minimum Cart...

Hr Tools

What do "You already clocked in!", "You need to clock in first!" and "You don't have shift set for the current time!" mean?

- **"You already clocked in!"** – there is already an open timecard (no clock-out) for that shift. Clock out first, or ask...

Subscriptions

What do Active, Paused and Cancelled mean for a subscription?

- **Active** – auto-renewal is on and the subscription is not cancelled. It will be charged again inside its next renewal window...

What do customers see about their next renewal, and what does "Renews between" mean?

On My Subscription, an auto-renewing subscription shows **Next Renewal Date** as a single date when the plan has no buffer days, or...

What do I need to enable account members? Is it a module or a plan feature?

Account members are available when **either** of these is true: - Your Sprwt account has the **Subscription Memberships** module (listed as *Subscription...

What do members get at checkout? Does the system apply member pricing automatically?

There is no automatic member price on meals, plans or delivery. What a member gets at checkout depends entirely on the coupons...

What do renewal error messages like "CKNF - Checkout Not Found", "NDNF - Next Delivery Not Found" or "WD - Weekdays not found" mean?

These are pre-checks that stop a renewal before any charge: - **Its not time to renew!** – Force Renew was not used...

Kitchen

What do Base Weight and Base Unit mean, and how should I set them?

Every price, stock quantity and nutrition value on the item refers to **one Base Weight of the Base Unit**. For raw ingredients...

What do Display Name, Internal Name and SKU do?

- **Display Name** is what customers see (on meal cards, labels and ingredient breakdowns). It is required; saving without it shows "Name...

What do I see on the Ingredients list page?

The page has: (1) a header with **Import Supplier Receipts with AI** and **Add new** (with a dropdown **from scratch / from...

Sprwt

What do I do if my server usage is hitting capacity?

Since January 2024, we've launched a new feature where you can view your server data and usage pertaining to RAM, Disk Usage,...

Website

What do I see in the Pages list and what can I do from it?

The list (**Website > Pages**) is a searchable, sortable table with the columns **ID**, **Page** (title with the `/slug` underneath), **Template** and...