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Customer Dashboard

What are the Service Fee and Sprwt Service Fee lines I sometimes see on my total?

**Service Fee** is a store-set flat fee added to your total whenever your cart includes any of the ordering types the store...

What are the suggested items I see on a Product's page, and can I add them without leaving the page?

A Product's detail page can show a **"You Might Also Like"** grid of other meals or products the store has linked to...

Payments & Billing

What are the settings in the "Processing" group and can I change them?

The **Processing** group holds the fee parameters Sprwt configures for your account during onboarding; most are not on a public Business Settings...

What are the Sprwt plan tiers and how do they affect which features I can use?

Sprwt's internal plan tiers, from entry-level up, are **Startup**, **Seed**, **Sprout** (internally "Starter"), **Bloom** ("Base"), **Orchard** ("Pro") and **Enterprise**. Your account is...

Catering & Proposals

What are the Setup Time, Cleanup Time, Time Before and Time After fields for?

These four fields (all in minutes) are saved with the venue so you can document how long setup and cleanup take and...

Delivery

What are the Shippo settings on a bag type?

With the Shippo module you get a **Shippo settings** card: **Weight per Meal (lb)**, **Weight per Box (lb)**, **Max Meals per Box**,...

Kitchen

What are the Show Online, Show On Proposals and Hide from Customers toggles?

- **Hide from Customers**: hides the ingredient/sub-recipe from the customer website and from labels while keeping it in reports and cost calculations....

What are the Swap and Allow Remove Selection options on an ingredient?

The **Swap** section lets you list other ingredients or sub-recipes that customers may swap this one for when they customise a meal...

Pos

What are the six "POS Reports" under the Reports section, and how are they different from Daily Closeout?

These six reports (gated by the **POS Menu** module, not just POS) are kitchen-prep tools driven by what's scheduled on the **POS...

What are the two printer roles a POS Device can be configured for?

**Order Receipt** — the customer-facing receipt printed at checkout — and **Meals Receipt** — a kitchen/prep ticket (also used for the "all...

Subscriptions

What are the statuses of an individual delivery date inside a subscription?

Each scheduled date in the **Subscription Dates** panel is one of: **Open** (the badge shows how many meals are still to be...

Support & Account

What are the steps of the onboarding wizard and what does each one configure?

The rail on the left lists the steps (some only appear with the matching module): 1. **Connect your services** – the outside...

What are the three ways to add meals on the Meal Prep Menu (or Catering Menu) task?

The **Add your meals** panel (or **Add your catering meals** on the Catering Menu task) asks *How would you like to add...

Marketing

What are the steps to activate SMS for my business?

In order: 1. Make sure the **SMS module** is enabled on your Sprwt account (ask Sprwt support if the SMS menu is...

What are the tabs on the SMS History page?

**Marketing > SMS > History** opens on **Sending** and offers: - **Sending** – messages whose send time has arrived and are waiting...

What are the three steps on the Sprwt SMS Campaign Registration page?

The page states "There are 3 Steps to validate your application": 1. **Brand Registration** – submits your customer profile and A2P messaging...

What are Tracking Parameters and how do I set the default UTM values?

Tracking Parameters are the **UTM values** added to links in your emails so tools like Google Analytics can attribute website traffic to...

Accounting

What are the Uncategorized Income and Uncategorized Expense accounts?

They are the default catch-all categories. Every new deposit starts in **Uncategorized Income** and every new withdrawal starts in **Uncategorized Expense** –...

Users

What are the Users-group permissions specifically?

**List Users**, **Edit Users**, **Edit Users - Digital Wallet** (balance), **Edit Users - Wholesale**, **Edit Users - User Roles** (lets the admin...

Reports

What are the Wholesale - G&G and Retail - G&G reports?

Both open the **Grab&Go Report** (`/admin/stats/grabandgo`) for Grab & Go sales at your locations: - **Wholesale - G&G** (page title "Grab&Go Report...