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Sprwt

How to view your Stripe Balance on Sprwt

Want to view your previous payouts from Sprwt to your Bank account. To get started please make sure you've connected your Stripe...

Customer Dashboard

I already have an active subscription — why does the site warn me before I sign up for a new one / order A la Carte?

If **Order: Subscription > Active Subscription Warning Popup** is on (it's on by default), the **Subscription** signup page shows a modal when...

I clicked a referral link before registering — does the person who referred me get credit?

Yes. If you land on the site through a referral/affiliate link (or a friend's "Invite" link, which appends `?ru=`), that relationship is...

Payments & Billing

I am outside the United States - what does the "Stripe: Is this a cross border payout country" setting change?

This internal setting (set by Sprwt during onboarding; its label links to Stripe's Connect pricing page) tells Sprwt whether your country is...

I clicked Connect and got "Stripe: Invalid Reseller!" or "Stripe: You need to agree first!" - what do they mean?

- **"Stripe: You need to agree first!"** - your account is still in direct mode. Click the **Agree** button on the Connect...

Delivery

I bought the Root Planner module but the Root Planner menu item is missing. Why?

The *Deliveries > Root Planner* and *RootPlanner Sync Report* items (and the Root Planner page itself) only appear when **both** the module...

I cancelled or refunded an order after it was already exported to Root Planner or Root Deliveries. Does that remove or cancel the stop automatically?

No. Cancelling or refunding an order in Sprwt does not talk to Root Planner or Root Deliveries at all — there is...

I changed the Delivery Date but the page jumped to a different date. Why?

Both Root pages only work with dates that exist as **delivery dates** for your business. If you pick a day with no...

I clicked Export to Root and got "Orders Already have tracking IDs". What does it mean?

None of the selected orders could be turned into a stop for that delivery date — typically because the selection was empty...

Kitchen

I built a menu for a date but customers cannot see it - what should I check?

Work through this list: - **Calendar colour** - if the day is orange (In Progress) the date is closed; red (Finished) means...

I can see the menu page but adding a meal does nothing - why?

Adding, removing, clearing, applying presets and random generation require an *admin-level* account (attached to a user profile or role, or super admin)...

I clicked Clone Menu but nothing changed - why?

Common causes, in order of likelihood: - **Start Date or End Date empty/invalid** - both are required; the clone silently does nothing...

Marketing

I changed a recurring coupon that is already attached to active subscriptions — what is the "Apply to which subscriptions?" popup?

When you save a coupon that is currently attached to one or more active subscriptions, Sprwt opens the **Recurring Discount – Apply...

I chose the call-forwarding plan — why does it say "Request being processed"?

Call-forwarding numbers are not bought automatically. When you select a number for that plan, Sprwt saves your choice, emails Sprwt support with...

I clicked Verify and got 'You are already verified' or 'Insufficient information provided' - what does that mean?

- **System Email: Insufficient information provided to be able to setup!** - the **System Email - Email Address From** field is empty....

Settings & Configuration

I changed a setting but the website still shows the old value. What should I check?

1. Make sure you clicked the orange check mark; clicking elsewhere cancels the edit. 2. Reload the public page (settings are read...

I changed a setting for one kitchen but nothing happened — why?

Check three things: 1. **Which view were you in?** With several kitchens, the header **Kitchen** dropdown decides whether you edited *Global View*...

I changed a Title/Description on an Order tab but my website page still shows the old text. Why?

Website pages built with the page builder's *System Modules* block have their own per-module Title / Subtitle / Description / Image fields,...

Real Time Ordering

I changed Realtime fulfilment days in Kitchen Locations — do I need to change them again in Real Time Settings?

No. Both screens edit the same weekday flags for the kitchen. **Kitchen Locations > (kitchen) > Realtime fulfilment** and **Real Time >...

Pos

I clicked Refund (or Mark Pickup) on an order in the Orders screen and was asked to pick a checkout first — why?

Each row on the Orders screen groups every checkout that same customer placed for the same delivery date, not just one transaction....