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Back Articles on: Sprwt Supprt

Reports

How do I generate FedEx carrier labels for bags?

With the FedEx module enabled and your FedEx account details entered in Client Config, open **Bags By Delivery Date**, tick the delivery...

How do I get a list of subscriptions cancelled in a period together with the reason?

1. Open **Reports > Sales Reports > Conversion** and set the dates to the period you care about. 2. Click the **Canceled...

How do I get a list of tips and refunds for a date range?

On **Gross Sales**: - Click the **Total Tips** tile. The pop-up shows **Order**, **Customer** (linked to the profile, or "Guest Checkout"), **Tip**,...

How do I hide columns I don't need on the Delivery, Pick-up or Subscriptions report, and will the printout respect that?

These reports have a **Columns** button in the toolbar. It opens a **Visible columns** dialog where every column has an on/off toggle;...

Kitchen

How do I generate new meal recipes with Sprwt AI?

1. On **Meal Recipes** click **Generate Meals With Sprwt AI**. 2. Set **How many meals do you want to generate** (1-10), pick...

How do I get a shopping list of ingredients I need to buy, grouped by supplier?

Open **Reports > Cooking Reports > Inventory Shopping List** (/admin/reports/ingredientssupplier) for the order type tab you need and pick the delivery date...

How do I hide a product or extra from customers without losing it?

Open the item and switch **Is Active?** off, then save. Inactive items are hidden from the storefront and from the admin list...

Sprwt Ai

How do I generate new meals with AI?

1. Go to **Meals** (`/admin/meals`) and click **Generate Meals With Sprwt AI** at the top right. 2. In the modal set **How...

Subscriptions

How do I get a list of every subscription ever created with its status and address (Lifetime Report)?

Turn on **Client Config > Order: Subscription > Show Lifetime Subscriptions Report**. The Subscriptions Report then shows **Daily Report / Lifetime Report**...

How do I give members exclusive pricing or a member-only discount?

Member pricing is delivered through coupons: 1. Create the plan under **Marketing > Membership Plans** and assign it to your members. 2....

Settings & Configuration

How do I get a sound or a popup when a new notification arrives?

**Tab:** Marketing > Notifications. Four Yes/No switches, all **No** by default, global only: - **Enable New Notifications Sound** – plays a sound...

How do I group meals by category on the ordering pages and the View Menu?

Theme > Kitchen has a *Display menu by category* switch per page type: **Current Menu: Display menu by category**, **A la Carte:...

How do I hide the coupon box in the cart?

**Tab:** Business > Cart > **Show Coupons**: Yes (default) / No. Global only. Setting it to **No** removes the coupon/promo code field...

How do I hide the ordering modules list from the footer entirely?

Edit **Show on Footer** (Theme > Kitchen) and untick every module. When no active module remains ticked, the footer's *Meal Ordering* column...

Customer Dashboard

How do I get credit back for returning a bag?

You don't do this yourself — staff mark a bag's status as "Returned" in their system, which automatically credits the configured bag-return...

Delivery

How do I get FedEx tracking numbers and print shipping labels for an order's bags?

Tracking numbers and labels are generated from the **Bags By Day** report (Reports section), not from the Bag Types or Delivery Routes...

Orders

How do I get from an order to the customer's profile, and vice versa?

On the order page the customer's name in **Billed to** (top right) and again in the **Client Details** card links straight to...

Hr Tools

How do I give an employee admin access to specific areas without making them a full admin?

1. Create an **Employee Profile** (HR Tools > Employees > Profiles) and tick only the permissions they need, e.g. *List Employees Schedule*...

Real Time Ordering

How do I handle a pickup order on the KDS (Ready for Pickup / Picked Up)?

1. Accept the order and tap each meal to Ready, then press **Completed**. 2. Press **Ready** on the card to open the...

Website

How do I hide a module on mobile, tablet or desktop only?

Open the module's edit panel and look for the **Visibility** options (usually grouped in the module's default/**Global** section): tick **Hide On Desktop**,...