Marketing
Why do I get 'Invalid Permissions' or 'You need to login' when opening an integration?
- **You need to login** - your admin session expired while the page was open. Reload and sign in again. - **Invalid...
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Why do I get "Error - Please upgrade" when I try to send a campaign?
When you press **Send Campaign**, Sprwt counts the final recipients and adds them to the emails you have already sent this calendar...
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Why do I get "That Coupon code already exists!" when saving?
Coupon codes must be unique across all coupons (active or inactive). When you save, Sprwt looks for another coupon with the same...
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Reports
Orders
Admin Dashboard
Real Time Ordering
Why do I get "Invalid Permissions !" when pressing a button on the KDS?
Your user role lacks **Edit Customer Orders** (Checkouts group). Viewing the KDS only needs the module, but Accept, meal taps, Completed, Ready...
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Why do I get "Invalid Refund Method for the checkout selected!"?
The refund method you selected is not the one the order was paid with (for example choosing Stripe for a cash order)....
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Why do I get "Update Error The following hours are overlaping" when saving Real Time Settings?
One of the time windows you entered for a weekday starts after and ends before another window of the same day (it...
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Website
Why do I get "Invalid syntax - check for unbalanced quotation marks" or a "Mismatch" note in Custom Texts?
- **"Invalid syntax - check for unbalanced quotation marks"** appears when a text box contains an odd number of quote characters (`'`...
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Why do I get "Url Exists in other post" when saving?
Another page (or, for blog posts, another post) already uses that **Url Slug**; slugs must be unique within pages and, separately, unique...
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Hr Tools
Why do I get "Invalid User!" when saving a new employee?
This message appears when the **Employee User** you picked is either not a valid user account or is **already linked to another...
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Why do I get "This employee already have a timecard for this date/time"?
Sprwt refuses to save a timecard whose clock-in/clock-out window overlaps another timecard of the same employee for the same role. Check the...
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Subscriptions
Why do I get "Name empty" or "Update Error" when saving a membership plan?
- **Name empty**: the **Name** field was blank or contained only spaces. Type a name and save again. - **Update Error**: the...
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Why do I get "Need to refund N meals" when changing a day's settings?
The **Days to delivery**, **Meals Per Day**, **Portion Size**, **Plan Categories** and **Categories/day** values of a delivery date can only be changed...
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Delivery
Why do I get "Order - Invalid Hub on Kitchen Location #X" when exporting?
The kitchen location the order belongs to has no **Root Planner Hub** selected, so Sprwt does not know where the route should...
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Why do I get "Order - Invalid Rootplanner CustomerId"?
Sprwt could not create or find the Root Planner customer (or Sprwt-location record) for that order, so it could not attach the...
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Why do I get "This stop was exported before stop management was enabled…" when editing or deleting a stop?
Stops exported before Sprwt started tagging each stop with its own reference cannot be addressed individually in Root Deliveries. For those legacy...
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Why do I get "This transporter already exists!" when saving a route?
Only one route with the **TAG** set to **Uber Direct** can exist. You are trying to create (or retag) a second Uber...
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