How can we help you?

Search our guides, or browse by category below.

Articles on: Sprwt Supprt

Why does a kitchen POS report say I don't have access even though I can use the POS terminal?


The six kitchen and prep reports (POS Shopping List, POS Shopping List By Supplier, POS Meals Report, POS Cooking Report, POS Sub-Recipe Report, and Meals By Customer Report) require the POS Menu module specifically. It's possible to have the POS module (terminal, devices, drawers) turned on without POS Menu, or the other way around, so having access to the POS terminal doesn't guarantee access to these reports. Each report also has its own distinct admin permission (for example, "POS Cooking Report"), separate from the permissions you assign to an employee's in-terminal POS login. Missing either the module or that specific report's permission sends you straight back to the dashboard instead of showing an error.

Where to find it: /admin/reports/pos/*