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Articles on: Sprwt Supprt

Why can't I refund the full order amount on a Real Time / Uber order?


If the order includes a Real Time item and the delivery is already waiting for a courier, processing or ready, Sprwt treats the Uber quote fees as a cancel fee: while waiting it keeps the kitchen fee above quote; once processing/ready it keeps both the kitchen and Sprwt fees. The maximum refundable amount becomes Total minus cancel fee, and a larger refund returns You can only refund $X with the method selected!. The cancel fee is recorded on the order the first time it is applied.

Where to find it: /admin/checkouts/{orderId}