Articles on: Sprwt Supprt
Why can't I refund the full order amount on a Real Time / Uber order?
If the order includes a Real Time item and the delivery is already waiting for a courier, processing or ready, Sprwt treats the Uber quote fees as a cancel fee: while waiting it keeps the kitchen fee above quote; once processing/ready it keeps both the kitchen and Sprwt fees. The maximum refundable amount becomes Total minus cancel fee, and a larger refund returns You can only refund $X with the method selected!. The cancel fee is recorded on the order the first time it is applied.
Where to find it:
/admin/checkouts/{orderId}