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Articles on: Sprwt Supprt

Why can't I find a dispute that Stripe emailed me about?


The Disputes page only lists disputes whose original payment was transferred to the kitchen location you are currently working in. Check that:

  • you have selected the right kitchen location (each location has its own connected account);
  • the date range boxes are empty or cover the dispute's creation date;
  • the status chip is All - a dispute that has moved to under review will not show under Needs Response;
  • the payment was actually made through Sprwt in Express mode. Disputes on charges made directly on your own Stripe account (direct mode, or before you connected) are not visible here.

If the dispute still does not appear, open Stripe > Dashboard to see it in Stripe directly.

Where to find it: /admin/stripe/disputes