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Delivery

Can I use wildcards instead of listing every zip code?

Yes. Two wildcard forms are recognised when the cart looks up a customer's zip: - `*` alone means **every zip code in...

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Can my customers see a tracking link for a Root Deliveries order the way they can for Root Planner?

No. The order's detail page (both the customer-facing order page and the admin order page) shows a **"Root Planner: "** tracking link...

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Can pickup locations be exported to Root Planner too?

Yes. Pickup orders are exported as a delivery *to the pickup location* (one Root Planner order per pickup location per kitchen location,...

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Marketing

Can I win back customers who have not ordered for a while?

Yes – the **E-commerce** category has ready-made inactivity segments based on each customer's last checkout date: **People without checkouts in less than...

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Can Klaviyo, Facebook or other tools pull my product list from Sprwt?

Yes, through feeds rather than the general API: - **Klaviyo catalog feed** - the **Catalog link** on the Klaviyo card returns your...

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Can my customers log in with Facebook or Google?

No, not in the current version. Sprwt has leftover code for a Facebook login callback (`/loginwith/facebook`), but the model method it calls...

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Can Sprwt send system emails through my own SMTP server or Gmail instead of Amazon?

Yes, but the sending method is not on the Integrations page. Sprwt supports three modes: **System Default** (Sprwt's own Amazon email service),...

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Hr Tools

Can managers at one location see employees and timesheets of another location?

HR data is scoped to the **location (reseller) currently selected** in the admin panel: shifts, timecards, break rules, open shifts and dashboard...

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Settings & Configuration

Can my SMS balance top itself up automatically when it runs low?

Yes, if you turn on **Auto Recharge** on the SMS credits page. Set a **"When balance is below ($)"** threshold and pick...

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Can non-admin (customer) accounts see admin notifications?

In the current version, the endpoints that list notifications, count them, and mark them read only check that *someone* is logged in...

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Website

Can my website be in another language, or offer a second language?

Sprwt's storefront is single-language per site — there is no built-in mechanism to serve two full language versions of the same site....

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Catering & Proposals

Can other kitchens see my layout templates?

Templates you create are tied to the kitchen that was active when you saved them; the list shows your kitchen's templates plus...

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Kitchen

Can preset menus be shared between my kitchen locations?

Preset menus are stored per kitchen: the list only shows presets created while that kitchen was selected, and a new preset is...

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Can Sprwt AI calculate the macros of a single ingredient or sub-recipe, not just a whole meal?

Yes. On an ingredient or sub-recipe's edit page click **Calculate Macros with AI** (near the macros section). A confirmation shows the item's...

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Customer Dashboard

Can someone else pay for my order (e.g. an account manager)?

Yes, through **Account Members**: an account manager can add you as a member and turn on **"You pay this member subscription"** so...

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Sprwt Ai

Can Sprwt AI draft my starter menu for me while I'm setting up my account?

Yes. Open **Settings > Onboarding wizard** (`/admin/clientonboarding`) and go to the **Build Your Menu** step, then choose the **Let AI draft it**...

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Can Sprwt detect an AI browser extension my staff are using inside the admin?

Partly. When Sprwt turns on the *Look for AI assistant browser add-ons running inside signed-in admin pages* setting (off by default), every...

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Admin Dashboard

Can Sprwt auto-select meals automatically at cut-off without me clicking anything?

Yes. Set the dashboard popup's **Auto-Select Settings** to **Automatically Have System Select Meals** (or ask support to set the corresponding configuration). From...

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Real Time Ordering

Can Sprwt fill in the Real Time menu automatically if I forget to create one?

Yes, with two settings in Client Config (tab **Theme: Kitchen**): - **Select Previous Menu if Meals are not selected for Delivery Date...

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Pos

Can staff load a Proposal into the POS and collect payment on it, like a regular sale?

Yes, when the **Proposals** module is on. Open the hamburger menu inside the POS (or the sidebar in Checkout As) and choose...

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