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Articles on: Sprwt Supprt

Can my customers see a tracking link for a Root Deliveries order the way they can for Root Planner?


No. The order's detail page (both the customer-facing order page and the admin order page) shows a "Root Planner: <code>" tracking link only for orders exported to Root Planner; Root Deliveries orders get no equivalent link anywhere in Sprwt. To check whether an order was sent to Root Deliveries and which route it's on, go to Deliveries > Deliveries and look at the Route column: a green #<route id> badge means it was exported, a grey Not Exported badge means it wasn't. Sprwt does send the customer's name, address, phone and email along with each Root Deliveries export, so in the current version delivery-status contact from the driver/Root Deliveries would use that information rather than a link inside Sprwt — but Sprwt itself does not display any customer-facing tracking page for Root Deliveries orders.

Where to find it: /admin/root

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